The Mansion at Glen Cove

The only reason we gave two stars it’s because the place is beautiful and clean! Upon a late check-in the host at the desk didn't look up to say hello, welcome or anything. Our room didn’t have AC, we stayed two nights with supposed to be a Luxury King but it’s in the basement with supposed to be a garden view but we have brick buildings. They cleaned our room but did not leave toiletries to use for the second day. Will never to go back there again!

This is an expensive 800 room hotel that has many events like weddings and conferences going on at the same time so it is very loud with literally hundreds of people walking around and music blaring from different public rooms all day long. It takes about 15 minutes to walk to your room so not good for anyone with physical issues. The parking is far away from the main entrance and mostly full. No restaurant or bar! The rooms are dated and a bit depressing. Not really any bathroom amenities like shower caps, cotton swabs, etc. Not great value for the $$$.

The best thing going for The Mansion is that it is that rarest of things: a hotel in Glen Cove. We have family in Glen Cove and when we visit, this is really the only option. It is not, by any stretch of the imagination, a four-star hotel. There is always something wrong with the room: a strange smell, no chest of drawers, no luggage rack, no A/C and water damaged carpet are all things we have encountered in our stays. During one stay half the hotel was without electricity so you walked through candle lit halls to get to your room. When you check in they hand you packet of information about the history of the hotel and surrounding area but the first page is an acknowledgement that the hotel is not up to snuff and that they appreciate you bearing with them while they do renovations. Yet they still charge more than $250 for a room. Why? Possibly because other than non-traditional temporary stay options, this is the only game in town. At least you get a free mediocre breakfast in the morning.

Quiet. Beautiful property. Unique location.

Perfectly fine. This isn’t the luxury property you expect from the pictures—the hotel rooms are in motel-like wings connected to the mansion. The room was a bit under-furnished and not finished to a high standard, but comfortable. Beautiful grounds. Nice breakfast. Friendly staff. I don’t understand some of the terrible reviews this property has gotten.

Very amateurish management and staff. Room furnishings are from a stone hand store. Bathroom is from Home Depot.

This was our second visit to the Mansion at Glen Cove. The first time was several years ago, and we were less than impressed at that time. We thought we would give them a second chance, hoping that they were renovating the premises during our first visit and we would find an improvement. Everything was the same as it was the first time. The staff was friendly and helpful--I have no complaint with them. We did not eat there, so I cannot comment on that part of their service. What impressed us so much was the condition of the building itself. It appears run-down. The outside entrance looks like it needs some painting and other TLC. On the inside, the rugs definitely needed to be cleaned, and at least vacuumed! The wallpaper in the main hallway was showing signs of age and wear--some peeling in spots and marking. The hallways for some of the bedroom areas are VERY dark. It makes the hotel look old and run-down. The handicapped bathroom had no vent or fan, the water kept running in the toilet and the sink kept dripping. The bathroom had poor lighting and no vanity to put our things on. Our room also would have benefitted by a new paint job. Finally I would say, the owner and/or management company of the hotel needs to paint and clean hallways and rooms, and install better lighting in hallways. Room plumbing needs to be maintained. The hotel needs a facelift. Considering the price per night of this hotel, I will go to the Holiday Inn next time.

If you are hosting a wedding here it’s probably fine but I would not suggest staying here as a general hotel guest. The mansion is pretty but most of the guest rooms are in barrack style buildings behind the mansion. In between the space was set up for weddings and staff seemed uncomfortable with us walking around it. The wedding was super loud, people were noisy all night. The indoor pool had been out of service for ages but was listed as an amenity. Then there were a series of smaller annoyances - things that have become more standard in mid tier hotels, like no access to coffee/tea in the lobby; no ev charger on site or nearby; no dining at all or even a bar on the premises (though the breakfast service was nice); no shelf or place to put soap in the shower other than the floor, no large mirror in some of the rooms, no trash can in the bathroom, not the most comfortable beds, unkempt trash piles on the edges of the property etc. When we complained about some of the above we were told by the desk staff that they aren’t actually a hotel but rather are a wedding venue - but yet list their property on Expedia - so what were we supposed to think? The place has a lot of potential and seems fine for weddings but otherwise I’d stay away.

I enjoyed the resort very nice property

The mansion is a beautiful building and the rooms are comfortable and clean BUT , the walls are paper thin which makes for a very noisy stay! We did 2 nights and both nights were awake from 12-4am with other guests talking, yelling , singing in the hallways, slamming doors . Our neighbors alarm woke us , sounded like it was in our room then we got to enjoy an hour of him singing. It was a real let down to a wonderful property. The first night our bathroom flooded so we needed towels as we used all ours mopping up, i called reception from my phone as the room one wasnt working , they were going to send room services to replenish our towels, they never showed. I called again the next morning so we could shower , still nothing so i ended up going to reception myself and grabbing towels, not a big deal but considering i’d asked twice it was a bit disappointing