SpringHill Suites by Marriott Boston Peabody

Room was never cleaned and TV remote worked intermittently

The best part of staying here was Maya at the front desk. She was amazing through our entire stay. The first room we got was one with a dirty bathtub and she immediately changed our room. The next day there was no hot water and we had to take cold showers. Our last and final day our toilet over flowed into our room. Maya immediately came up with towels and let us use the room next door to shower. The hotel said they would compensate us for all the problems which was lovely. However, we are having a hard time with Expedia getting that refund. Many issues with Expedia for the booking.

I am very upset the hot tub and pool were closed. I have written an email about a partial refund based on this and have not received any communication

Place was fine. I did not like that i had to pay $3.85 a night for parking and $50 a night for a deposit. I have never had to do this at any place i have stayed.

When we entered the room, there was toothpaste splatter on the mirror from previous guest. The shower was dirty. There was hair in the bed not just a strand it was several strands of hair in the bed. Stains on the sheets did not seem clean. the breakfast was terrible. The scrambled eggs didn’t taste like real eggs. The sausage was slimy and warm undercooked the lemonade tasted like water. My daughter grabbed a chocolate milk and it was expired. I didn’t like that they charge $50 on my credit card before we even needed to my son came down and grabbed some water from the convenience Store. She asked for the room number and that’s all. So now anyone could go down take some things from the convenience store and give any room number than they wanted to, and they would never chec. the staff behind a desk were very polite and friendly.

Room was not available tol 430, breakfast was cheap food and over cooked, the pool was unavailable, even after calling previously and. Eing assured the pool was available

Upon checking in I was informed that neither the Pool or the Whirlpool would be open for use due to construction. Being that this location was selected based on having both, I was very disappointed. Next was waking up in the morning to NO HOT WATER. I was informed that the boiler broke overnight, and it should be fixed "soon". After a long day of travel the prior day and a long day planned for that day, a hot shower was exactly what I needed and had thought would be included with my two night stay. The final straw was receiving a bill for parking which at no time was I notified that I would be charged to park my vehicle in an open lot. I will be following up with corporate and do not plan to ever book at this location again.

Nice hotel, friendly staff. Rooms are spacious and contain all necessities.

The staff was very supportive. Very friendly and informative.

The room was dirty, the carpet had stains all over, the curtains had glitter globes glue stuck on them, there were crumbs on the couch, the bathroom had a big stain in the shower. There was no hot water day one, the pool was closed for maintenance, and the continental breakfast was terrible.