Sheraton Grand at Wild Horse Pass

As frequent guest at the resort, we anticipate excellence service from check in to the restaurants, pool, lounges and spa. This stay was no exception. We do have one member that provided exceptional service, Daisy. Daisy went way beyond to take care of our not usual request for distilled water. In addition, every time we passed thru the lobby she came and greeted us and ask if there was anything else she could help with. Staff members with this kind of customer service are In deed assets to the organization. Ron and Barbara Wilkinson

This is a proper luxury resort in the middle of the desert. The hotel is beautiful, drawing inspiration from the Gila River Indian Community. The rooms are ample, well furnished, with lots of storage and the signature Bonvoy bed. The staff is well trained and super attentive. The Conference Center is very functional and comfortable. Unfortunately, the food could be better. I had dinner at Ko'sin and the lobby bar. Both experiences were disappointing in terms of food quality. Not terrible, but they don't live up to the hype.

This is our second time at this resort. The first time was about 9 years ago. The staff was great, grounds and room was clean. They charge $20.00 per night for self parking, its off-season, and there were maybe 15 cars in the large empty parking lot. You have to drive at least 4 miles if you want food that is not Sheraton resort or food or food from the casino. We had a car and knew what to expect, but I would feel bad if you took a shuttle or rideshare here, thinking things were within walking distance. So nice resort, great staff, but still decent drive if you want to go into town.

Nice hotel tucked back in the desert. Very nice pools and hot tubs. Water slide for the kids. Room was nice, standard room decent size. Close to the casino and outlet mall, with shuttle provided by outside service. My only problem during the stay was we called at 10PM for room service, breakfast the following morning at 7AM. The person on the phone told us to call back in the morning. I don't think I have ever had breakfast delivered and not called the night before.

Stayed at hotel for a recent conference. Was surprised to learn at the end of the stay they automatically applied to my bill a $15 housekeeping and $5 bellman tip onto my bill. As I had already been leaving a tip in my room and I didn't use the bell service, I went to the front desk and asked to have these charges removed. They refused. Next time will stay at a different hotel (despite being a Marriot Bonvoy lifetime member).

The room was very clean, which as a frequent traveler I cannot tell you how important this is. Staff was so friendly! Any question I had or request that I had was handled quickly and professionally.

Pros - Friendly staff, clean rooms, spa & gym, beautiful location with walking trails, large pool area with water slide for kids. Cons - Security is weak. They did nothing to quiet a party next door to our room that went on from 9PM until almost 2AM; tv on full volume, kids running through the hallway, opening and closing a loud metal stairway door located next to our room. Outside of the hours of 2AM-5PM exterior hotel doors are unlocked and are accessible from outside the resort property without a hotel room key. Restaurants are subpar and understaffed. Exterior trash cans are overflowing from the night before. Empty cans and bottles on the lawn and in the parking lot. Once a nice hotel is tired and poorly managed. Summary - If you have kids and you’re looking for a hotel with a large pool and water park slide where the kids can spend the day, this may be the resort for you. If you’re looking for a resort to get away for a relaxing stay with quality restaurants, this is not the place.

I stayed 3 nights at this resort for a conference. It’s not that far from the airport but not too close to anything. The resort is expansive and takes a while to walk around. It took over 5 minutes to walk from my room to the hotel gym! My room was clean and spacious. Wi-Fi worked well. The gym was a little small but had 2 peloton bikes, dumbbells , and trend mills. It was a little crowded in the am with everyone working out that was attending the conference. Had a nice stay and would stay here again.