Hyatt Vacation Club at Sunset Harbor, Key West

We have been to Hyatt Sunset many times as we own Hyatt Timeshare. Staff is especially friendly and gracious!

Location, cleanliness, very pretty

This property is a time-share, not an actual hotel, which was not clearly communicated. While Expedia indicated that parking was available, we assumed the property had its own parking. Instead, parking was at a nearby garage for approximately $30 per day, which was an unpleasant surprise. Our room was connected to another via a locked door, and the guests on the other side repeatedly attempted to open it. This was unsettling and made us feel unsafe. The property advertises “water” during specific times, which turned out to be flavoured water. While this might appeal to some, it seemed unnecessary and irrelevant. We also had an odd encounter with a maid who spoke no English and tried to enter our room. We couldn’t figure out why, which added to the discomfort. Our ground-floor room had neither cell reception nor a functioning Wi-Fi signal. When we raised this issue, staff gave us a password for an internal/staff network, but it didn’t work either. The front desk claimed there was an island-wide internet outage due to problems with the service provider. However, we verified this wasn’t true as there were no connectivity issues at another hotel we stayed at. Given the accumulation of issues, we ultimately decided to check out early

Quiet area, yet close to Duval Street. Very nice accommodations.

Great place to stay. Location is excellent, its walking distance to so many attractions. Had a great stay.

Super comfy bed and spacious bathroom. Would like to have had more information about parking in the parking garage. We ended up paying more by parking in the garage before checking in.

Good thanks

Nice Quite place, close to everything

Had a great time. Property is clean and well maintained. Any call to the front desk was answered promptly and everyone was very helpful. We will definitely be back. Aileen was also ver helpful. 3 guys from Texas very much appreciate y’all.