Big Bear Lakefront Lodge

$300 Louie the manager/owner refuses to give me a refund and employee refused to check me out the first 10 min of my arrival. Rooms are absolutely disgusting! Hair in bed, semen on blanket, dirt in tub, the room smelled like mildew the list goes on. I have been going back and forth since sunday may 18th to today may 20th. Still no response and no money back.

Amazing staff

It’s smelled terrible like gas leak

I like over all of this hotel and our stay...the only thing is there's no soap in the bathroom floor is dirty and dust .they serve continental breakfast but not enough ,they don't refill the cereals.but i like the staff working there ..

We like it, my husband and I have a good time together, we cook steak and veggies together on the little kitchen. The only thing is that, the website says breakfast free. And they only have cold cereal and fruit. But we enjoy the rest, the backyard looks nice at night we took a nice picture.thank you

Room had dirty sheets and pillow cases, dishwasher was full of dirty dishes from last guest. Continental breakfast was a joke. Apple, Banana & little packet of Oatmeal. Definitely would NOT recommend staying here.

I called to confirm about the suite I was trying to book. Gave me a different detail/info about the suite. So when we arrived and saw our suite, I had to ask to be switched to a different suite/cabin. Of course I have to pay extra and turned out it was way more than advertised here in hotels.com. But I had really no choice but to upgrade.

Welcomed by a friendly and knowledgeable clerk. Fast and easy checkin

The property unit I got was a bit smaller than what I expected but overall it was a very peaceful quiet property and very clean. I think next time I book a stay I will request a bigger room but other than that I was satisfied with my stay.

It was clean and front desk service was great