Heritage House Resort & Spa

I would give this hotel’s management zero stars if I could. One of the worst hotel experiences I have ever had. The property is gorgeous, which honestly makes it worse, because the management ruined the whole thing. We booked May 21 to 24 over Memorial Day weekend. After we were already checked in, the staff told us we’d have to change rooms on the 23rd. Annoying, but we agreed. On the 23rd we went to the front desk as instructed and were told the new room wasn’t ready. We offered an easy fix and asked them to expedite cleaning once the previous guest left so we would only be out for a couple of hours. They told us that could not be guaranteed. Their actual solution was for us to check out at 10am, leave the property, and come back at 4pm. That is six hours of sitting around on a holiday weekend, in the middle of a stay we had already paid for!! The manager made no real effort. No expedited cleaning, no temporary room, no holding our bags anywhere useful, nothing. Just rude and dismissive, telling us to leave and come back later. When we pushed back, we were told we’d get a refund if we left instead of sitting outside for the afternoon. We took them at their word and left. We never got the refund. Worse, management told the booking company we had shown up early demanding an early check-in, which is a flat lie. We’re now stuck in a credit card dispute trying to get our money back for a night we didn’t stay. This blew up our holiday weekend and left us feeling dismissed and lied to. A beautiful building does not make up for management that treats guests this way and then misrepresents what happened to avoid accountability

Locatipn, large comfortable room and excellent restaurant..

Nothing

Staff are very nice and helpful! The view was beautiful. You can walk around the property and enjoy the view from different places. Breakfast is free and it is delicious. Dinner you have to make reservations at the restaurant if you want to dine there but it's very easy. The dinner is amazing! Everything is fresh! Definitely worth the drive! If you have the chance to visit do it!

My room was fantastic! And the breakfast was really nice.

I didn’t get to eat dinner at 5200 due to a power outage that was the only bummer.

Great location

Heating wasn’t working in our room.

The Grounds and the view

Everything was great