Hilton Waikoloa Village

A major renovation above our floor was not adequately communicated. There was drilling as late as 7 pm that sounded as loud as a jackhammer above you. It triggered the fire alarms twice. My son was terrified. While the management was empathetic and offered to comp a night, I cannot believe that they are not more transparent about the horrific noise levels. Literally we were given a sheet of paper with the hours 9-7 given. But since j was checking in with children we didn’t fully read this or even think to ask more about what “renovations” entailed. Unacceptable. Outside of that, the walk was very long because the tram does not come often. The grounds are very clean and everyone was very friendly. The lagoon was a nice option for paddling or snorkeling at the hotel.

I loved the different variety of places to dine and the views were beautiful.

This hotel is very clean, and at least it’s quiet at night. That’s probably the only positive thing I can say. The front desk staff seriously needs to improve how they treat tired guests who arrive after long flights, eager to finally get to their rooms. The attitude feels cold and unhelpful. The property is massive, with endless stairs, but barely any signs pointing to the few elevators available. If you don’t stop to ask, prepare to wander up and down aimlessly. The lack of clear information signs is unacceptable for a resort of this size. Prices here are outrageous. Everything is extremely expensive, from food to amenities. And parking? That’s the worst part. Self-parking is $48 per night, valet is $55, and the hotel still charges $48 just to use the parking lot. That’s a ridiculous $96 a day if you actually use their system. I stayed five days and four nights and walked away with a parking bill of $523.10. That’s robbery, plain and simple. In the end, the hotel feels like a tourist trap. Clean rooms won’t make up for overpriced everything, confusing layouts, poor signage, and unfair charges. Definitely not worth the money.

Awesome room, bed was so comfortable,

Good

Excess resort fees that you expedia did not mention or disclose, facility was old and dirty

View and dining was great

The property is beautiful, and it’s very family friendly. There was so much to do; I would 100% come back. My only qualm was that I spent about $115 on the buffet breakfast, and it was disappointing. The food was cold and just unappetizing. Not worth all that money.

Property itself is very pretty! Staff isn’t all that friendly, with handful of exceptions. Loved being able to watch the dolphins at the dolphin quest. Not enough dinning and eating option for that large of a facility. Not close to more local foods and store. No beach and sand access unless at lagoon if that’s what you’re looking for.

It is so beautiful! The staff is very friendly. It is definitely an experience.