Hilton Waikoloa Village

Pools are fantastic. Very nice property. Beautiful view of the ocean.

Parking expensive $48 dollars if you park by yourselfand $58 if you want to Valet Park, I haven't gotten a receipt from when I stayed there so that I can see why I was charged an additional $418.48. I did the parking yourself with the rental car I had. The day we were checking out there was human poop on the sidewalk and we could've find a staff member till we got all the way to the front of the hotel. They need to tell people that the AC turns off when the balcony door is open. We didn't find the hot tubs until the last day we were there and the hot tubs were hot but the jets just bubble so that was kinda lame. There were kids sitting in the hot tubs doing sexual things with no parents or staff around. The Tram is super slow and they say itll be there in 10 to 7 minutes but it takes way longer than that so you might as well walk Only times I saw staff was at the front desk which is a 7 min walk from the Palace which is where I was staying. Not to mention the walking from the parking lot to the Palace because again the tram literally wasn't around and its faster to walk.

Property is nice but everything is extremely expensive and they nickel and dime for anything Also .. getting around the resort is a pain .. tram is slow and just adds 20 mins every time you want to get in and out

No a/c on one of the trams which would be nice to know in advance being as though we brought our infant along. No decent wheelchairs. Attendants completely ignored my wife, myself, and our 6 month old baby. I needed assistance pushing my wife who broke her foot the day of check in. Spa gave me a hard time cancelling prenatal massage although I tried to explain she had just broken her foot but was still explained “their policy”.

Nice property but insanely overpriced! They get you everywhere! They leave a cheap tote bag in your room and then they want $13 for it! They charge $55 plus tax and gratuities for breakfast per person and they have a make your own waffle machine that is identical to the one at Holiday Inn! $55 plus tax and tips for breakfast! they could at least make the waffle! I got pasta and tiramisu delivered through room service. The pasta came soaked in a small brown cardboard box. For $70, it tasted disgusting. And then another thing. They actually put monitoring chips on their towels! You get it out of a machine and if you don’t return it, they charge you $20 per towel! I never heard of a hotel putting a security device on a hotel towel! Also, self parking was almost $50 a night! It turned out to be not much different from valet parking. And it was quite far away from our room.While it’s a really nice looking property and has a cool pool with dolphins, I wouldn’t stay here again.

Good hotel. Very nice but the tram was always broken. It made it difficult for our older relatives to walk around.

beautiful property, but starting to look a bit dated.

Needs some updates in general areas and rooms.

Rooms are good. But walking to and from car to room takes very long time. Tram takes very long too. Also the tram was not working for couple of days. So walking back to room after a full day of activities on island was very tiring. Services like laundry are hidden very far in resort as well with no given direction.

My son has Type 1 diabetes and we expected to keep his insulin in the refrigerator in our room but they keep all refrigerators at a higher than normal level and they have a sign on them stating that you cannot adjust them and not to put food in there or it will spoil. The phone didn’t work in our room so I had to walk back to the front desk and their only solution was to keep my sons live saving medication for me in a fridge used by the staff. We had no other options and it was very nerve wracking. Also, the deck above our lanai cracked when some kids were on it and concrete fell onto our lanai. Nobody was hurt thankfully but the staff’s response was “we’ll have housecleaning come clean it up”. They didn’t even patch the spot so more kept falling. I asked multiple times about the fridge, the phone and the lanai and I got only shrugs from staff members. Next time, stay elsewhere and just buy a day pass for the pools and the lagoon.