Residence Inn by Marriott Saddle River

I didn’t like anything because it’s not safe and secured. Anyone can access the building off of the street and access the elevators and there are no cameras anywhere. there’s only 1 person on staff all night for the whole property which is very large, 6-8 buildings total. Pool was dirty place is horrible. Will never stay there or refer anyone else there.

They messed up my reservation and the front desk guy was rude. He didn’t want to help me because the booking was done through booking.com and they weren’t responsible for changing anything. All the access doors were unlocked so anyone could just walk into the property, no cameras and no staff all night just 1 person at the front desk that was like a 5 min drive from where we stayed. We had to leave our personal belongings at a family members house because we didn’t trust our stuff there. Horrible experience. Will never go back.

The breakfast but the coffee needs to be a bit stronger. The tvs should be upgraded. Other than that the staff wa great and the room was nice sized and comfy.

No ice cream .

Stayed here on New Years Eve to be close to a venue we were celebrating. As a family, we frequently travel and have stayed in all sorts of accommodations with great and not so great experiences, so we normally don't have too many things to complain about, but this particular stay was overall just problematic. As a Bonvoy member, booked a standard studio suite with a king bed, and received email confirmation of the same. Upon arriving at the hotel, was told that I was in a queen 1 BR (slightly bigger room, but smaller bed). Realized the room in the app had changed as well. Front desk told me "the app probably booked something we didn't have". OK for me, not a big deal, I have a bed. Was placed in building 2. NJ is a leaf friendly state these days, and normally I dont have any issues with it, but walking into the building, I felt like I was in a dispensary, the hallways reeked of the pot smell, not bad for adults but not great for kids. Arrived at my room, which faced the parking lot, meaning if blinds were open, people are looking directly into the room from their cars. Found the bed (was a twin bed, NOT a queen bed). Room was clean and furnished properly, but bed was definitely NOT a queen as advertised, so I now went from a reserved king to a much smaller bed. Being that it was NYE, we didn't plan to stay in the room very long, just have our night out, and come back and crash in the room. Before the evening out, we attempted to watch the football games that were on, the cable in the room (satellite I guess) was terrible, the signal froze every 30 seconds and half the channels didnt work, wound up watching from our phones. The next morning, there had been a light snowfall, and the landscaping company was out and about with leafblowers and plows at 8am (great way to wakeup on New Years Day),so we decided to shower. Water never got above like 70 degrees, so we took a quick lukewarm shower. Overall, probably not a bad place to stay if you are working in the area for a few weeks and want something roughly affordable. But for almost $200 a night, I expected alot more. Also, there is a $10 parking charge, which makes no sense because it's all self-park and there's no shortage of parking spaces. Have stayed at much nicer RI than this, and no discredit to the Marriott family of hotels, but this one feels more like a Super 8 or something. The owners should consider either lowering the price, or putting serious investment into overhauling the property. At least for the price we paid, there should have been a complimentary breakfast or something. Will not stay here again, at least not for convenience.

Location

No hot water. I could not shower I called the front desk twice to resolve the issue with negative results.

I rarely leave negative reviews, but this stay was disappointing on multiple levels. The hotel feels dilapidated and poorly maintained, far below what I expect from a Residence Inn. Our two‑bedroom suite for four people was stocked with only two towels, and the front desk told us they had run out. That alone would have been frustrating, but the hot water was out for an entire day, making showers impossible anyway. The room itself had several issues: • Uncomfortable beds that felt worn out • No body wash in the shower—just two bottles of conditioner • A toilet paper holder literally falling off the wall • General wear and tear that made the space feel neglected Even the amenities were lacking. The fitness room had only 10‑lb dumbbells and then nothing until 30 lbs, which makes it basically unusable for most people. Overall, this property needs serious attention and investment. For the price and the Marriott name, the experience was far below expectations. I would not stay here again until the hotel addresses these basic maintenance and service issues.