Residence Inn by Marriott Saddle River

I will NEVER come back to this hotel. My reservation experience: * I received the info in a professional manner, but my request along with a friend I was traveling with asked for rooms together. We live in different places and wanted to stay conveniently close. We each requested each time we had to call the hotel. I used to be in the hotel industry, so I understand it con be complex, but when you actually put the notes into the customers file, and the file is checked, it can be accomplished. When we got there, together they were initially going to put us in different buildings. Instead we were as far on one floor as physically possible. * A message was sent asking if we wanted extras, like towels, etc. My request was only partially filled * The room itself was worn down. It is in great need of a facelift. The cabinets look like they were from the 70's. My bathtub was disgusting, very stained and there was someone's hair in it. The toilet was peeling. I had no hot water, only luke warm. Can't clean things well with luke warm water. My stay was 8 nights, I complained 5 times. * Someone opted my room out from getting cleaned regularly. I did not opt out. * I had my service dog with me. She was designated with a vest and on leash. There was a German Shepard who was on the property with no leash, and when I questioned it I was told it was a service dog. I wouldn't know as there was no designation. I complained a number of times. Your General Manager Stephanie Dietz verbally attacked me telling me that the women lived there. Well, I was living there too. I didn't feel safe having a German Shepard being allowed to walk the public spaces without a leash and without designation. There was no way I would have any indication that that dog was more than a pet. * Let's talk about your GM Stephanie Dietz. She asked first met me, she asked why I had a service dog. Though it's against the law to ask me that I gave a little insight. When I brought the leash law regarding the German Shepard to the attention of the from desk, she came from around the back and told me how she knows the law, and that dog lived there. Then asked me again why I needed a service dog in a tone of voice which was attacking. Asking me about my need for a service dog is illegal and against my rights. The way she spoke to me was unacceptable, unprofessional and rude. I would think that someone in that capacity would have better control of how she communicated with a guest and understand that I had a great deal of discomfort regarding the situation. Here's a newsflash, while I was paying for my room at this hotel, I too was living there and my comfort should have been addressed to the same degree as the person with the Shepard. * There was nothing to dry hands with in public bathrooms. * My requests for any need took a minimum of 3 times to be addressed * My foot got caught in your carpet by the elevator in building 2 and I almost fell. Again I stress that this hotel is in dire need of repairs and refurbishing. * On my last day, there was a silverfish in my bathroom. This makes me believe that this hotel is not exterminating on a regular basis. On a positive note, your dining area was clean. **Any staff member who may be in contact should be instructed to the basic common courtesies of hello and thank you. * Chris who was finishing his shift in the early am was very nice and accommodating. * There was lovely man who maintained the public bathrooms and and floors was alway pleasant and polite.

The room was clean. Staff was polite and very prompt with additional requests we made. The area was nice. Seperate rooms and living room made it nice to travel with another couple.

breakfast wasn't that great

clean. a little noisy with traffic noises at night.

Very nicely kept property, clean room and good breakfast

Received an extra $22 charge on my credit card the day after I left the property, I was told it was a charge for parking for 2 days. There was no information at the property about a charge for parking, seems like another hidden bs charge for staying at this hotel. You have no choice but to park your car here when you stay here!!!it feels like there pulling a fast on you

Oatmeal & toppings

The rooms are in poor condition. This is the same quality as a motel. The Marriott brand for everyday normal working people is not supported by this hotel. It's very run down, the towels are thin & rough, the bedding is older and the thin mattress was a step above floor sleeping; the whole place is very antiquated. We brought very basic technology items with us and it was hard to find a plug let alone adequate lighting. The only room that was semi-decent is the breakfast area and there were times that we worked from there just to get out of the room. Everything is dingy. We had the windows open to get some fresh air. The ac was cold but the vents are dirty so its a stale mildew smell. There's hardly any cooking utensils when the whole point of staying in a small efficiency is to prepare some meals so not to go out and spend extra money dining out especially when there are food sensitivities, and allergies as well as intolerances with family. Everything was veryy worn. The venting is really poor. It smells like there was heavy smoking and then they've perfumed and deodorized as best as they could but the hallways are pretty bad. We asked for extra cleaning soap for our dishes and paper towel and it took hours to deliver. Parking seemed safe, area is half residential & there's some companies towards the end of the property on the opposite road. The location was more important to us but the hotel was pretty disappointing overall. Some of the staff was nice. Would not return.