Residence Inn by Marriott Saddle River

I’ve stayed here many times when I visit for work. It’s quiet, clean, easy to get in and out of. I like the kitchen in the room. The breakfast is adequate - I usually get the yogurt and a pice of fruit. I don’t care for powdered eggs or waffles. The printer never works so don’t plan on printing a boarding pass. I stay here often, will stay again and would recommend.

As a titanium elite member of 9 years, with one more night left to hit ambassador level, I feel I have noteworthy experience and expectations of Marriott hotels. This location gives the brand a bad name. First off all, I had 8 upgrades left to use and submitted the request for this hotel. I was told there were no upgrade rooms available. (Hold that thought as it becomes relevant later). I chose to pay for the “unavailable” room that if you paid out of pocket was “available”. Upon checking in, wow… see pictures. Hotel felt worse than a 1 star hotel. The cushions and armrests on the couches and chairs were worn down, the curtains looked like they’d been chewed up by rats, bullet holes in the walls, stains on the walls and floors, hair ball in the towel, and overall just felt icky. It was late so we covered thing up and made due. In the morning, the breakfast eggs had some green in it so we chose to not eat. On top of that the heat didn’t work. We got moved to another “available” 2 bedroom, and that room was just as bad but this time the TV didn’t work (internet didn’t work in that room). We decided to stick it out but compared to the other 96 rooms stayed at this year, this one was the worst. I also added quotes because when I spoke to management, they said they had no 2 bedroom suites available so they couldn’t honor my membership upgrades. Somehow the two (2 bedroom) suites I was given, must have miraculously appeared.

location, and size of the room

couple of items looking old, like the sofa had stained, room painting also look old, the air conditioner looks old

I liked the location, but the place was very run down.

The place was run down and needs an upgrade. everything is old and beaten up. bad plumbing, carpet, furniture. bed.

Great amount of space for the price. Nice quiet little setting.

the breakfast was really underwhelming. But, it was free so as long as you temper your expectations it's fine.

Staff were very helpful and polite!

Very friendly front desk staff.

2 out of 3 mornings there was no coffee. Breakfast was terrible and food wasn't replenished very often. The manager should drive down the street to Homewood Suites to see how the exact same food can be prepared by an excellent staff. Carpet in room was frayed and I stepped on carpet tacks numerous times. Wifi stopped working the last night.

Nice place but does need some updating

The beds are very uncomfortable. The pillows are very flat. And we had ants in our kitchen area. breakfast wasn’t the best either..