Hotel Torremayor Lyon

I think I said it all by the bad rating I gave it.

This is a decent hotel, located near the metro and only two blocks from a Starbucks store. We would be OK with staying there again.

Hotel in good location and area, very good value at the Expedia rate

Stayed at the Torremayor for one night returning from Mendoza to catch a flight from Santiago Airport. Well maintained hotel, small elevators and smaller rooms but not cramped. Staff were great, spoke English and were very helpful. Rooms were advertised with having wifi access, but you actually have to buy a card at the front desk which is inexpensive but is a little hassle and who likes surprises. Hotel is starting to get a little dated on the inside but still very comfortable and clean. Breakfast is very good and the rooftop pool gives you a great view of the downtown and very clean and safe neighbourhood. Lots's of restaurants and shopping close by. For what we wanted this was perfect and priced very well. We definetly would go back. 5 minutes from Costanestro Norte and 20 minutes from Santiago Airport.

The hotel staff was very considerate and quick to respond to all our requests. The meals were very good and resonably priced. All in all a very comfortable hotel

A nice hotel in a good location. We arrived off the plane from London and were made to feel really welcome. Our room wasn't ready (10.00am) but they bustled around and in 15 minutes had it all sorted. Our room was lovely and light and very comfortable (although the bathroom was a bit small) and the bed was excellent. Breakfasts were good as well. The centre of Santiago isn't that amazing but the location of the Torremayor slightly outside the centre is great - leafy streets and close to shops and restaurants and close to a Metro station.

The hotel is in a good location and has a good ambience. Breakfast was good and the rooms was well maintained. [Don't look for towels around lunch time, they clear them and wash and bring them back after 3pm]. Hotel is reasonably kept, but, there is room for modernization. Staff is reasonably helpful, considering the English language barrier. One of the most annoying part is the internet access. Hotel needs to change the internet provider [VTR] or needs to improve it. There is no Ethernet to rooms, so only access is via Wi-fi [costs US$5/2hours]. I was unable to connect(5 days), when connected either it was slow or disconnected frequently. Hope the management doesn't take this as a criticism, but, must realize that in this day and age business travellers like me need reliable and fast internet access [I had to run across and beg with Santiago Park Plaza to give me some access (they were kind enough to give 30min free access, which I was able to use from Torremayor Hotel)]. Overall, I will stay at Torremayor Hotel again, provided the internet situation is corrected.

Small rooms, took about 15 minutes of running water to get hot water, no AC until morning, etc, place

The hotel is in a good location of Santiago. The staff, in particular at the front desk are not particularly friendly but it appears to be a trend of hotel staff in south america. Overall nice hotel for the price.

The Torremayor made our stay in Santiago very pleasurable. We had a great room with a modern bathroom and plenty of space. The breakfasts were very good and the pool area on the roof was a great place to relax. The shops and cafes were within easy walking distance. The street is a tree lined avenue which enhanced an elegant feel to the entrance of the hotel. We wanted to stay a third night but the hotel was already booked out which was our loss.