ibis London Wembley

I really loved the hotel, nice rooms, enjoyable reception, I had a small problem, they did not find my reservation. I'm a tour guide from Brasil and took almost 40 people there, but the problem was solved quickly. The breakfast was my top list amazing, tasteful I really loved. Near everything, and the staff was nice and gentle. Thank you all. I hope one day I'm coming back for another great staying. ♥️

Cancelled our reservation last minute, told us the hotel is now closed to the general public. This has ruined our child’s early Christmas present as we now can’t attend.

Disappointing over charging yet again because concert at Wembley, musty rooms, no air con, smelly drains it’s rated as a three star but rooms def not three star

I would love to have left a review of my stay at hotel - however its been cancelled. Booked in Feb for an event in November. Booking.com making out they are doing me a favour for not charging me a cancellation fee. I can only assume given that there are zero dates now available for the foreseeable that this is now being occupied by our Home Office ..... AVOID IBIS AT ALL COSTS!

Awful stay, rude staff members when checked in, rooms where dirty don’t think where cleaned. Not the friendliest of places

Ibis cancelled night’s accommodation at their Wembley hotel which was for the Oasis gig. No explanation. Months after the booking was made and c. 8 weeks before the date we should have stayed. Now there’s no alternative. AVOID AVOID AVOID. Didn’t bother responding to my question via Booking.com why my booking was cancelled either.

Canceled with no explanation. Total waste of time. Won’t ever risk booking again. Such a shame as we were looking forward to it

Booked a room for the 28th Sept 25, paid more that what it had normally cost 5 months ago, due to a certain band playing. Got an email, sorry we've cancelled your booking. No reason, bet they are now selling rooms double what we paid. Thank you ibis. Your customer care is second to none.

They cancelled my booking for late September 2025. Paid in advance and now have to wait 7-12 days for a refund. Generic email sent, making it sound like they’re doing me a favour by refunding me. Apparently there is a fire safety issue based on other reviews. I wouldn’t be surprised if they reopen in a couple of days and resell the rooms at a higher cost. Won’t use them or any other Accor hotel or Booking.com again.

I booked this hotel months and months ago. They cancelled my reservation 39 days before I was due to check in - no reason given. Appalling - AVOID