Club Wyndham Palm-Aire

Very little to do around here No internet service My key card had to re activated daily Unnecessary interaction/interruptions...

Very nice place to stay lots to do onsite and very clean also has a gym, staff is very nice and accommodating, only issue is no smart TV so bring a fire stick and you are all set.

It was very nice and clean

We were able to check in early, United clean and spacious, courteous employees, multiple pools. Good location. Entrance to Palm-Aire needs improvement, golf course looked really bad Nice walking paths.

I had a great time at Palm-Aire. We stayed in a 1 bedroom. It was a nice size, inviting and comfortable. There were many activities on the resort to keep you busy. Many different restaurants nearby. I would definitely come back if I return to the area.

We booked a presidential and it looked nothing like the pictures. Super outdated and the there was blood on the comforter in one of the rooms. We called twice to get a change of blankets and the person that came up didn't listen or care, dropping something else off and walking off quickly. A few days later, there was a HUGE cockroach in the hallway by the elevator. This was the WORST Wyndham resort and we will NOT be staying here again.

This resort is well maintained. My girlfriend had a massage and said it was absolutely the best she’s ever had. The gym has a good selection of equipment for a good workout. Overall you won’t be overwhelmed or disappointed pretty average resort.

I am beyond disappointed with my experience at Palm-Aire/Wyndham during Mother’s Day weekend. What was supposed to be a relaxing getaway turned into one of the worst travel experiences I have ever had. I reserved a 1-bedroom unit and drove over 4 hours from Tampa with my daughter, arriving around midnight exhausted and expecting the comfort and quality Wyndham advertises. At check-in, I was told they were “upgrading” me to a 2-bedroom unit in Room 881. However, I was informed the elevator was out of service and I would need to use a service elevator to the 8th floor. At first, I accidentally entered Building 8, which looked beautiful, smelled clean, and had well-maintained hallways and carpets. After realizing I was lost, I returned to the lobby for assistance. A security employee walked us through a long path toward the back side of the property where my assigned room actually was. The second we entered that hallway, an overwhelming wet carpet and old dirty odor hit us in the face. The smell was so intense it immediately triggered both my asthma and my daughter’s. When we entered the room, it became even worse. The air felt heavy and impossible to breathe in comfortably. There was no way we could stay there safely. I returned to the front desk explaining the health issue and asking for another room. I was told there were no more rooms available and was then offered another unit in an older building outside the security gate. While being guided there, we even encountered a raccoon near overgrown bushes, which terrified my daughter. The second room was no better. It had the exact same old dirty smell, looked outdated, neglected, and nothing close to the quality or luxury advertised by Wyndham. At that point I realized I had completely wasted my money. Around 2 AM, after hours of stress, exhaustion, and disappointment, I returned to the lobby and checked out entirely. I expected at minimum a confirmation email, an apology, and a refund since I never stayed or used the facilities. Instead, I was told the checkout information would come in the morning. Being over 4 hours away from home with my daughter, I had no choice but to spend additional money booking another hotel just so we could sleep somewhere clean and comfortable. The next morning I received a text from someone named Bella asking what happened. During our conversation, I was shocked by the response I received. I was told I should have waited until morning so they could “try” to find another accommodation — even though the night staff had already told me there was nothing else available. Was I expected to sleep in my car with my daughter while waiting for another excuse or false promise? I requested a full refund since I never stayed in or used the room. Bella informed me they would need to “investigate” the smell first and that she could maybe refund only 1 out of the 3 nights “as a courtesy.” Hours later she called back saying she personally checked the hallway and determined the horrible smell came from chemicals used to clean the carpets — meaning according to them, that somehow justified keeping my money for the remaining nights. Absolutely unacceptable. No guest should be forced to choose between their health and losing their money. This entire experience felt dishonest, dismissive, and incredibly unprofessional. I have never felt so misled and disrespected by a resort in my life. I will never stay at Palm-Aire/Wyndham again, and I strongly encourage others to think twice before booking here.