Club Wyndham Palm-Aire

I am beyond disappointed with my experience at Palm-Aire/Wyndham during Mother’s Day weekend. What was supposed to be a relaxing getaway turned into one of the worst travel experiences I have ever had. I reserved a 1-bedroom unit and drove over 4 hours from Tampa with my daughter, arriving around midnight exhausted and expecting the comfort and quality Wyndham advertises. At check-in, I was told they were “upgrading” me to a 2-bedroom unit in Room 881. However, I was informed the elevator was out of service and I would need to use a service elevator to the 8th floor. At first, I accidentally entered Building 8, which looked beautiful, smelled clean, and had well-maintained hallways and carpets. After realizing I was lost, I returned to the lobby for assistance. A security employee walked us through a long path toward the back side of the property where my assigned room actually was. The second we entered that hallway, an overwhelming wet carpet and old dirty odor hit us in the face. The smell was so intense it immediately triggered both my asthma and my daughter’s. When we entered the room, it became even worse. The air felt heavy and impossible to breathe in comfortably. There was no way we could stay there safely. I returned to the front desk explaining the health issue and asking for another room. I was told there were no more rooms available and was then offered another unit in an older building outside the security gate. While being guided there, we even encountered a raccoon near overgrown bushes, which terrified my daughter. The second room was no better. It had the exact same old dirty smell, looked outdated, neglected, and nothing close to the quality or luxury advertised by Wyndham. At that point I realized I had completely wasted my money. Around 2 AM, after hours of stress, exhaustion, and disappointment, I returned to the lobby and checked out entirely. I expected at minimum a confirmation email, an apology, and a refund since I never stayed or used the facilities. Instead, I was told the checkout information would come in the morning. Being over 4 hours away from home with my daughter, I had no choice but to spend additional money booking another hotel just so we could sleep somewhere clean and comfortable. The next morning I received a text from someone named Bella asking what happened. During our conversation, I was shocked by the response I received. I was told I should have waited until morning so they could “try” to find another accommodation — even though the night staff had already told me there was nothing else available. Was I expected to sleep in my car with my daughter while waiting for another excuse or false promise? I requested a full refund since I never stayed in or used the room. Bella informed me they would need to “investigate” the smell first and that she could maybe refund only 1 out of the 3 nights “as a courtesy.” Hours later she called back saying she personally checked the hallway and determined the horrible smell came from chemicals used to clean the carpets — meaning according to them, that somehow justified keeping my money for the remaining nights. Absolutely unacceptable. No guest should be forced to choose between their health and losing their money. This entire experience felt dishonest, dismissive, and incredibly unprofessional. I have never felt so misled and disrespected by a resort in my life. I will never stay at Palm-Aire/Wyndham again, and I strongly encourage others to think twice before booking here.

Terrible - don't book! 45 minutes before check-in they cancelled my reservation (booked direct). They claimed they were overbooked and already cancelled it and wouldn't let me talk to a supervisor. I understand hotels oversell (I've worked in hospitality for 18 years so I know that's common) but policies usually have you contact the guest 24-48 BEFORE check-in, NOT 45 minutes! They put me and my family in an impossible situation, to find another hotel somewhere else and pay top $ because it was last minute. They gave me a relocation number to call and said we would be given "comparable" options. Those options? One was a hotel with a king room that SIX OF US WOULD HAVE TO SHARE (how is that legal??). The second option was for a 1-star hotel with all recent reviews complaining of bed bugs, rude staff and homeless shacking up in the lobby. The third option? "Or you can just cancel and find one on your own". We wouldn't have been in this bind if Club Wyndham Palm Aire didn't cancel minutes before check-in. For this part of our trip, the Club Wyndham WAS the destination, not just a random place to sleep. Eventually the relocation team miraculously found us a 1-star hotel that at least didn't have bugs and safety concerns (beautiful highway view though). I would recommend skipping the Club Wyndham Palm Aire unless you want to risk putting your family in a similar situation.

I had stayed here 14 years ago and there was so much to do at that time so that's why I chose to stay here again. This is still a good resort, but they had cut back on some activities. We had to get a parking pass so that means having to listen to an "update". We said no 3 times but the concierge kept telling us why going to the update is important. We told her that we are not going to tell her again and he wants the parking pass so she finally relented. The first unit we were assigned was in the Royal Palms building. There was no washer/dryer in the unit so we called the front desk and they assigned us to the Sable Palm building with a washer/dryer in the unit. So make sure to ask about the washer/dryer if that is important to you. We had a 2 bedroom/ 2 bathroom unit which was very large and clean. We did our grocery shopping at Walmart which is close by. There is a Caesar's casino less than a mile away and we went there twice. I took a Zumba class there and the instructor is great. However when I was here 14 years ago, there were 2 Zumba classes. Now there is only one. Also, they used to show a movie at the pool but they don't have that anymore. They do still have the animal interactive event and the Polynesian dancers. The Bingo is free but they don't have any prizes until the last game. I did enjoy my time here.

The pools and the hotel rooms were beautiful and clean and comfortable

The bartenders not friendly at all and over charged I was charged for one drink that was $10 dollar a service fee $1.50 which was fine because it the correct amount but then she added her self an additional tip of $8.50 when I only ordered a $10 drinks and when I brought it to her attention she basically let me no she tipped her self extra my second drink I ordered was a double rum piña colada and after all her fee one drink cost me $27 and change it’s outrageous ! I won’t buy another drink there ever again .

Everything about this property was amazing the cleanliness was top tier

large rooms, close parking

extra charges for things, parking and local (on site) vending machines and snacks were very expensive. With what is charged to stay there it should be more budget friendly. We lost a full day of our vacation due to airline issues and no reimbursement was offered.

could have more adult entertainment planned at nighttime , enforcement of the pool rules concerning pool towels on chairs to reserve places could happen .

Love the facility. Love the walking path. Love the 2 pools.

Having to use the service elevator while the main elevators were down for repair for the week. The sales pitch to become owners.

We had a great trip for Spring break week. Accommodations were clean and spacious for a family of 6; a little dated. But things like laundry (while not in the room like other locations) were very easily accessible. Towel exchanges and trash management super easy for larger than average families. My only big complaint was that we had to call a couple of times to use the grill by the pool. They had a beautiful seating area overlooking the pond with a propane fire place, nice seating, etc. Poolside. So my husband and I wanted to grill burgers for dinner, open a bottle of wine, and enjoy the evening. Maintenance did come but I got questioned “Well why do you need the propane fireplace?!” Ambiance was not this man’s concern. We have one at home so we know what goes in to turning one on…we doing it most evenings on the weekend. Then proceeds to ask me how long will I be using the grill so I was pretty sharp in responding “As long as it takes to make dinner😠”. All this to say that I don’t appreciate looking at options for ambience and entertaining that I’m not actually allowed to use. And the audacity of that man to ask how long am I using the grill…🤨