Club Wyndham Palm-Aire

—There was no shuttle avail during spring break for the beach —they charged my CC 107.00 after we told them at check in that we did not have a car to park, we used an uber, (this just appeared on my statement) then told I have to wait for accounting to come for a refund in 2 days — Dont expect to get clean pool towels after 2 pm. They do not replace the towels in a timely fashion

Everything was really great from check in to check out. Room was clean staff were wonderful. Amenities were great. My only thing is the chair saving and no one around. Today I witnessed multiple pool chairs with towels and no one around. Not sure how to fix it but it’s crazy.

Unless you are a young family that plans to cook all their meals I wouldn’t recommend the Palm Aire at all. First, there are no restaurants on the premises and just a tiny pool bar with limited hours. We didn’t rent a car so had to take an Uber to places for dinner since there is nothing within walking distance. They do have a shuttle to the beach area but it only runs 2-3 times a day and fills up quickly. Our room was adequate but housekeeping never came for our 3 nights and we had to scrounge for items like coffee and creamer. But the worst part of the experience was sitting through the sales presentation for their vacation club. It was supposed to take 2 hours but we stuck for well over 3 hours having to tell 5 different people that we didn’t want to join. And so glad we didn’t, because after talking to a couple who did and reading dozens of reviews, it appears to be a terrible investment. The reality is much different than what they entice you with. People spend a lot of money only to find out there is no availability for the locations they desire, then can’t out of the deal as promised. So make sure you do your research before investing.

The building they put us was outside the gated resort and looked like an abandoned motel. It had caution tape on it and looked very run down. No other cars were there. Unbelievable really. We booked a 2 bedroom condo four months in advance. Nothing like their photos in our experience even after being moved to another building across from the three towers that are pictured in their photos. They moved us to the unrenovated side of the"Royal" on the ground floor so our patio was at the edge of a parking lot. The hallway to our room had old carpet and was apparently flooded recently. There were caution signs and large fans set up. It smelled both musty and like chemicals. Our room was very bare, no rugs in main area, no decor. The master bedroom had carpet that smelled awful, management came and agreed. Their solution was to have carpet cleaners come and cleaning it with is there in the room. They left us with wet carpet and huge fans to dry it. Both shower drains were clogged and backed up. It was the worst stay we have had anywhere and nothing like what they picture on their site as far as our experience. Front desk not helpful and the two times i asked to speak to a manager I was told she was in meetings. Luckily we had only booked two nights, it was terrible start to spring break!

Uncomfortable small beds with the air conditioner blowing at bed level directly on you. No response to requests to adjust the AC or get a blanket or bed pad. Crowded, high density housing. No view unless you like looking at other high rises and parking lots. Tiny balcony with 2 chairs. There were 3 of us staying in our unit. Small crowded pool with no lounges available. Need to leave the resort to actually be able to sit in the Florida sun bc there were no lounging areas we could find on the property anywhere near our building. The activities were cancelled the first 2 days of our 4 day stay. We actually left a day early because we wanted to have comfortable sleeping conditions and not feel like we were vacationing in a crowded urban environment when we were expecting to feel we were at a relaxing attractive resort along the southeastern coast of Florida. The unit was a nice size with a large kitchen. The bathroom was a good size too with a nice tub. The units should be redesigned to make the sleeping areas more conducive to sleep. We did not come here to take a bath or cook extensive meals. We came to rest, relax and enjoy a resort experience in a delightful climate. This is not the place for that type of vacation.

if you'er looking to buy in,,, stay away from salesman Haami Mofrad

Firstly - arrived on Jan 23rd - no POWER for 12 hours, so no a/c, no light in the entire unit, no ability to cook. Generator was so loud that the room was humming. No compensation - this was like camping in the dark. Timeshare presentation - we were promised no cleaning fee, in writing to attend. They kept us longer and charged us anyway the cleaning amount. We tried to sort at the desk but no one cared. Go somewhere else. A terrible experience,

Was what we expected

Everything was fine.would recommend to others.