Top of the Gulf by Emerald View Resorts

They given us the room at 6:00 pm no consideration whatsoever we have a baby with us we asked please can we check in at 4:00 pm at least... No happening in this place so if you travel with children don’t go to this place safe time and energy We call all them at the office to check the status of our room... because them office staff never call us even the managers

Drivers License was given to the wrong person.Had to wait 2 hours until the lady returned back to the property to get my drivers license back

The room was not ready for a little over 2 hours after check in, big hole in the wall, smelly, blinds didn’t work so no privacy plus sun came in each morning & woke me up

Room was not ready, tons of hidden expenses that should have been waived for someone staying in a old and poorly furnished room with missing blinds and curtains. A very old and outdated small tv with a non-working remote. Didn't get a parking pass which ended up costing me an additional $40.00. I was charged condo fees to stay less than 48 hrs. Very unhappy overall with the experience.

Do not rent this condo!!! It is a third party rental which means you can not contact the “owner”! You get charged ALL these extra fees on top of paying the regular rental price. The room is not pictured as what you see advertised!! There were no blackout blinds on the windows, so a street light comes on at dark which is right outside the window and stays on all night. We had to take sheets and comforter off the extra bed to cover the windows to have somewhat darkness which didn’t really help. The tv is an old 19inch box tube tv(Come On Flat screen tvs are $150 now a days) which with the price we were charged I’m pretty sure they can afford one. Upon checking in, we had to go to Grand Panama Emerald View resort counter to receive our key which we were never told until I called long after check in time. We were also handed 2 pillow cases and we were told to cover our own pillows because they weren’t put on there while the maid was cleaning. The Top of the Gulf is a GREAT place to stay. We have rented from Actual owners there before and had great amenities and rooms. Just DO NOT BOOK THIS LISTING!!! You can not get your money back or ask for a change of room due to no one knows who the owner is, well that’s what they told us!!

Upon arrival, we were hit with several additional fees that we were unaware of. Our room was completely unsatifying as for what you expect. When first getting the key, you have to drive a mile and a half to pick it up and drop it off.

My kids loved the pool that was their favorite place to be. The room could use some updating but was overall clean. Didn’t really have that gulf view like we were told we were getting. Our vacation was going great until we swiped our debit card to purchase a bag not ice at the property. Someone stole our information and charged up over $1,000 on our account this happened immediately after we swiped our card and that was the only place our card was used. You might want to check that out. Wonder how Many other people were taken by the same thing happening to them. Needles to say our vacation didn’t end well. Also the machine wouldn’t take cash so that left us with no choice but to leave the property to go get ice or swipe the card. Might want to consider putting in an ice machine so this doesn’t happen again.

Good stay for 3 night

The halls of the building were not clean and were run down. The unit we were in was dirty, dirty dishes in the cabinet. The furniture was old, rundown and uncomfortable.

Stay was fine but ,there was a little confusion on the check in . Causing me to have to visit the front desk at another hotel bare foot and shirtless! Due to being locked out of my room. Past that everything was good!