Baymont by Wyndham Kasson Rochester Area

This was the worst hotel I’ve ever stayed in—and I’ve stayed in plenty. The property hasn’t seen maintenance since 1997. I reserved an accessible suite with a jetted tub, but was told the first-floor option (the only one accessible to me) was broken. They didn't bother to call to tell me that room was not available. I’m a fall risk, I took a second-floor room because I wanted the Jetted tub which was the smallest tub I've ever seen I guess in the 1900's jetted tubs were really small. The staffs warmth vanished when my fiancée mentioned we were getting married—yes, we’re gay I guess that isn't okay there because after that, No more help with luggage, No Towels. The room had only one working lamp. the phone in the room was broken, the hallways were sweltering in 90+ temps outside No A/C in hallways. Staff gave us bulbs so we could change them ourselves, but that did not work. The fridge was half the size shown online and froze our sodas/beer—cans/bottles exploded. Staff handed us garbage bags and cleaning supplies to clean it ourselves. The fridge was set on 1. Then two grubby-looking men in street clothes, No ID, tried to enter our room without KNOCKING while we were sleeping. only the door catch stopping them. They told us to flip the switch by the door to turn on the lamps, It frightened my fiancée. This was supposed to be my birthday retreat after a Mayo Clinic visit—most likely my last birthday on earth. Instead, we felt unsafe, unwanted, and neglected. Shame on Baymont.

Property was in a convenient area. Staff was OK, just hard to understand. Room was ok, except it looked like someone had stayed there a couple of weeks because it wasnt vacuumed. Bed was newer and comfortable.

Breakfast was decent. A bit of a hot breakfast, no orange juice, coffee machine is constantly dripping.

This was such a let down. I was able to check in a couple hours early for an extra fee. Upon arrival the air conditioner in the room didn’t work for the first couple hours, carpets were stained. I found toys from previous people under the bed and under the mattress. Our toilet clogged within the first 40 minutes of being there. They gave us a plunger which didn’t work. Plumber came the next night at 10:30 at night. Still had issues with it. No clean pool towels. Breakfast consisted of very minimal options.

not what pictures showed

The hospitality was above and beyond. Always asking how things were as we passed workers in the halls/waiting room area. They gave us a nice patio room to smoke outside. The pool was perfect temperature and the hot tub was just to our liking. The jets felt amazing! I would definitely stay here again. Needs a little TLC on the outside but the inside doesn't show it.

Nice clean room for the night

I liked that the staff were super nice , stayed out of the way instead of hassling people . All around great place to stay

Not really anything I don’t like about it . I rate it just as good at Hampton

This was a nice hotel in the past beds need replacing needs a remodel not well maintained. Wont stay here again. Came for family event will stay in Rochester next time

The only thing i didnt like was the other guest had their pets roaming freely around the property causing us to be stuck in our room