Royal Hotel Kettering

This was worst hotel we have ever visitrd externally the hotel didn't look welcoming when you went to the reception there was only one staff member in the entire hotel which raised security concern. The rooms were smelly with alot of flies and decor not very good we got ripped off for a room not worth it We paid £83.00 to hotel. Com wirh an additional £50.00 deposit to refunded up to 10 days later we could not make itcany worse than what it was also my brother booked the same hotel directly and was charged £45.00 for the same double room we had and £50.00 refundable deposit two other guests who booked on hotel.com demanded a refund as the conditions were so poor and unbearably disappointing. I recorded the staff members regarding the condition of the hotel.and they also agreedcit should not be open to the public.as a healrh & Safety representative. I was disgusted.loose wiring and loads of hazards.

This hotel was terrible. When we arrived we were given keys to our room but when we went in there were already other guest in there. The person on reception was new and very polite but struggled to help. We spoke to ‘customer service’ on the phone who was rude, unhelpful and sounded drunk. In the end we had to drive to another city an hour away in the middle of the night to find somewhere to sleep (with our young children). It was also dirty and unkempt in general. We saw another guest come down to reception and ask if he could ‘at least have some toilet paper’. I would say this place is barely functioning, Wotif should stop promoting it.

Hotel is in a very sorry state, sign says refurbishment in progress but to be honest close it and carry out the refurb. Smelly bathroom no extraction also light not working no tea or coffe. On arrival had to wait 30 min before they eventually found reservation even then kept questioning if I had paid, showed them Hotel.com receipt. £128 for the night try£50. Plenty of othe guest complaining baout the rooms to receptionist

I would not recommend anybody staying at this place .very outdated, grubby rooms .it ready needs a good refurbished.

There was no wifi in the rooms. One of our rooms did not have a remote control for the TV. The kettle lead was too short and i had to more the table to plug it in.

It was clearly a lovely high class hotel in its day...but unfortunately that was probably 50 years ago and it needs a lot of investment to make it even a minimum level. I was there for 5 days and no one cleaned the room or fresh

The cleanliness of the hotel was awful, their was hairs and dirt in the bed. Along with mould on the Walls and radiators that were not working. I paid for a king bed and they gave two singles pushed together , I nearly fell in-between the bed. The bathroom was wasn't much better with bugs crawling in the bath tub. I went and complained to reception and got given three different room to look at not one of them had an actual king bed. And I chose the one room without mould but it had a crooked floor. Whilst I was complaining the receptionist decided to express his feeling about another customer in a distasteful mannor whilst the bloke was standing their, awful customer service.

1, run down walls and flooring. 2, poor service 3, single beds push together sold as king size. 4, room security very bad 5, £50 security deposit for every room. 6, website pictures misleading 7, stains on walls 8, toilet moves 9, room book and another guess was given keys to the same room Photos and videos to prove it

To say it is 3* is a push, I've stayed in better equiped hostels. That said it was cheap and booked last minute so you get what you pay for. It is also a convenient location for my need on the day. A bit of money and care could make it a really nice hotel.

Check in was very slow. My room was lovely and large. Decor in need of refreshing but a good room. Would suggest swapping the position of the bed with the table so it's easier to watch the TV or put an armchair in the room though as the dining chairs no good to relax in.