Holiday Inn Express Hotel & Suites Boston - Marlboro by IHG

The rooms were clean and comfortable and the staff was extremely friendly.

I am a type 2 diabetic. Now I realize the breakfast is complimentary, however there were no options that were sugar free. I was unable to have anything other than coffee and an apple for breakfast. I wish hotels would address this issue.

Excellent staff. Front desk especially helpful. Nice breakfast. Room clean and comfortable. Will be staying here again.

Friendly staff convenient location. There is construction going on to better facilities this was the only downside. Workmanship was shoddy. Light came through newly boxed in window and the showerhead was like a hose….

Incredibly Dirty. The entire hotel had an incredibly strong acetone smell to the point I had to leave. The furniture was stained and dirty. The ripped shade only went half way down the window and had no curtains to cover it. The walls had areas not painted and there were paint chips on the ground. Would not recommend to anyone.

Very dated rooms and the entire place smelled of Marijuana. I wouldnt recommend to stay. It was very noisy and seemed to have a lot of people who live there fulltime.

I am writing to formally express my dissatisfaction with the stay at your hotel from Saturday, May 3rd to Sunday, May 4th, 2025. My experience was extremely distressing and not at all what I had expected from your establishment. At approximately 12:00 AM on May 4th, the fire alarm went off, forcing me to evacuate the hotel with my two minor children. We were outside in the cold and rain for a total of 39 minutes while awaiting further instructions. Fire officials responded and cleared the hotel, assuring guests it was safe to return. However, only a few hours later, at around 3:00 AM, the fire alarm went off again, causing further disruption and distress. This experience was highly uncomfortable, inconvenient, and concerning, especially as I had to ensure the safety and well-being of my children during this incident. I would appreciate a response regarding how this situation will be addressed and whether any compensation or remedies will be offered to make up for the distress caused during our stay. I look forward to your prompt response. Sincerely, Karina Herrera

I am writing to formally express my dissatisfaction with the stay at your hotel from Saturday, May 3rd to Sunday, May 4th, 2025. My experience was extremely distressing and not at all what I had expected from your establishment. At approximately 12:00 AM on May 4th, the fire alarm went off, forcing me to evacuate the hotel with my two minor children. We were outside in the cold and rain for a total of 39 minutes while awaiting further instructions. Fire officials responded and cleared the hotel, assuring guests it was safe to return. However, only a few hours later, at around 3:00 AM, the fire alarm went off again, causing further disruption and distress. This experience was highly uncomfortable, inconvenient, and concerning, especially as I had to ensure the safety and well-being of my children during this incident. I would appreciate a response regarding how this situation will be addressed and whether any compensation or remedies will be offered to make up for the distress caused during our stay. I look forward to your prompt response. Sincerely, Karina Herrera

The hotel was clean.

The breakfast was terrible. They were out of everything. The coffee had grounds in it. The fire alarm went off at 12:15 AM. We stood outside for 30 minutes. They never told us what happened. It went off again at 1:30 AM. We went downstairs again and They told us we could go back to our rooms and they would let us know if it was an actual emergency. The directions for the name of the hotel took us to a hotel that was closed and they directed us to the other hotel. It was overall a bad hotel experience!!

It was clean, had nice lighting, and comfortable beds. I wish there was a mirror in front of the desk to allow me to do my makeup.

All good