Embassy Suites St Augustine Beach Oceanfront Resort

Clean and excellent location

The property grounds are exceptional. The full Starbucks onsite is icing on the cake.

Very busy hotel as it’s a great one, so it is need of some maintenance in some of the rooms.

Really wanted to give this a much better review but you get what you give. LOCATION- amazing, 10 stars if I could. STAFF- polite, not very knowledgeable and very under trained, not very fast (except for Amy at front Desk, she was absolutely amazing) Management- if you complain to them they will get you what you want, I saw it multiple times! Like when I told one of the pool attendants that the entry of the pool was dangerously slippery after my son fell, and they didn't do anything about it until a child slipped and busted her chin in almost the same exact spot. Rooms- bed comfort was not possible, maybe just me, but they were the worst of any hotel bed i have ever stayed at. Room cleanliness was minimal at best for every single day that we stayed there, the pull out coach and bed all had all kinds of stains on them that I took pictures of. Breakfast and Dinner- No breakfast options made available for non pork eaters, not until I asked the for the third time was it finally made available to us on the third day of our stay. Dinner prices are ridiculous, the Filet Mignon was $56 with less taste of the one you get at Longhorns just a couple minutes down the street! Safety- it was actually pretty scary how free people were to walk in and out of the hotel either from the street or public beach into the pool without anyone even looking.

We loved the hotel, the location is perfect

We liked it so much here that we rearranged our plans to include the Embassy Suites St Augustine on our return from our cruise next week. The pool was fantastic and the beach is phenomenal. Breakfast was great, and we did not have to wait for anything. The laundry facilities were convenient and cost $1.75 to wash a load and $1.50 to dry it. You need quarters. The valet, Chris, helped us with our bags and the people at the front desk welcomed us with a smile. I would recommend that pool towels be distributed similarly to cruise ships, as the pool cards were a bit disorganized. However, in our opinion the hotel was every bit the restful resort we hoped for.

Very Overpriced hotel for embassy suites-- Not only are the room rates on price with 5 star resort but there's a DAILY RESORT FEE, Lots of taxes & $40 a NIGHT TO PARK per car even when paying these high rates and bogus resort fees for the hotel - find this very price gouging their own Hilton guests- NOT a good look HILTON! Hotel with screaming kids so not a couples paradise which is fine with us -With so many families the breakfast always had very long lines everyday --by time I got my omelette the rest of my food was cold-they need more chefs for cooked eggs!!! NEED TO HAVE LONGER HOURS for BREAKFAST during Summer months to accommodate all the families! Instead right at 10 am the breakfast people stop everything no matter what! BREAKFAST SHOULD BE TO 11 AM to accommodate so many guests and because its vacation!! WHY NOT LEAVE COFFEE AND TEA out ALL DAY??? Hampton brands do I would expect this expensive Embassy to leave it out all day too- very disappointing when they definitely have the space & for the prices and one of few resorts in Florida to charge RESORT FEE - so leave fresh coffee and water out all day for amenity and if charging for parking how about a nominal fee - $40 is ridiculous esp when paying for resort fee shouldn't that cover it at least? Im 59 years old yet they asked for ID for drink at the happy house- Im at pool come in for the lousy two drink minimum and asked for ID and doesnt matter key card or bracelet - come on some common sense bartenders I dont look anywhere near 21 or I"d be rich!! Also HAPPY HOUR needs to be TWO HOURS as its so very crowded once again and long lines to get a small drink- apps used to be nicer but now just goldfish or crackers. Live music is so nice though on patio during HH! Pool should stay open later into evening with so many families - during the day it's very very crowded and very shallow so no swimming just standing in pool. Hot tub should also be open into evening as too hot to use it during day! Music needs to be louder and more lively! Pool bar is really nice however their daiquiris are all premade NOT FRESH for the high price it taste like kool aid so sweet and very weak. Frozen drinks just way too sweet or we would have had many more and very expensive for what you get! Food is good but need more variety and is also expensive by the pool. If your on the other side of the hotel expect very long walk to elevators and long waits on elevator. THeres only one bank of elevators and guess they forgot the other side of the hotel!! A nice embassy suites but no where near a 5 star like their prices reflect - need housekeeping daily (which we didn't get) expect a better fitness center, dont overcharge guests for parking, longer breakfast hours with additional chefs for egg station - longer happy. hour - and LEAVE COFFEE OUT ALL DAY!!! If Embassy Suites Hilton St Augustine Beach wants to act like 5 star with these prices then give 5 star service and amenities yet that is not what you get here. Sad cause it's a great location directly on the beach but felt overcharged and lack of service and amenities at this resort.