Liverpool Aigburth Sefton Park Hotel By Belvilla

If I could give this hotel 0 star I would,the room and the whole hotel is dirty and smelly,there were cobwebs all over and even when we asked for it to be cleaned,it wasn’t.I would not recommend this hotel at all.The curtains are torn and would not close,the shower head was just dripping,I could barely wash properly.The light is the room is so dim and could barely see anything.I would attach pictures for reference.

Absolutely incredible stay in a beautiful part of Liverpool. The room was stunning — spotless, stylish, and felt like real luxury. But what truly made it special was Mr Hassan. His level of care, kindness, and attention to detail is unmatched. He genuinely goes above and beyond for his guests, making you feel so welcome and valued from the moment you arrive. Top-tier service all round, but Mr Hassan is the real gem. We will 100% be back! Mr Liam & Jules

Nothing more than a doss house. I might try the homeless hostel next time I'm in the area.

Falling apart, toilet stopped working, loads of dangerous black mold on windows. broken tiles on floor and walls, no light in bathroom not that it was very nice in there. taps not attached to bath correctly and bath overflow just hangin loose. dust and more dust everywhere. changed room for another once the toilet stopped filling. 2nd room slightly better but still very dusty and 2 windows latches broken. toilet cistern not attached to the wall, just balanced on the bowl. No tv due to no remote to finish setting it up so had to use ipad to watch tv as the main tv was just a setup screen and didn't have any controls on the TV itself. All in all this was a bloody awful experience that I wouldn't wish on anyone.

This establishment needs shutting down. The photos on booking.com bear absolutely no resemblance to what it is really like. The entrance smells damp covered up by air fresheners. There was no one at the small reception desk, eventually an Asian man who didn’t speak English appeared. He gave us our key to a room that was approx 4 mtrs sq. all the windows were open ( red flag ) the bathroom door wouldn’t close. The WC wouldn’t flush. Electrical sockets were loose on the wall . The room and bathroom were in a shocking state of disrepair and dirty. Do yourself a favour don’t believe the photos or any false feedback this place is appalling. How dare they charge £ to stay here. Apparently the environment agency who I reported it to advised that it isn’t a ( Hotel ) anymore it has been taken over by an agency that just lets rooms . No maintenance no security . We paid for 2 nights and left after one.

Rooms are completely unsanitary. The state of the room was not merely a disappointment, specially for what we paid! We immediately flagged it with reception, who assured us someone would go clean the room before we left for dinner. When we got back to our room, it was in the same condition as when we left. I found various types of human body hair throughout the bedsheets; There were dead bugs trapped in the blinds and an active spiderweb with a dead spider suggesting a long-term lack of pest control and deep cleaning; The desk, wardrobe, and sofa chair were covered in prominent stains, indicating that the room has not been properly wiped. Furthermore, the floor was littered with plastics and clearly not hoovered for at least a few days. We didn’t use the shower because we didn’t think the towels would be clean to any standard. Upon leaving the next morning we saw the new “clean” towels for the rooms stacked on the carpet. A carpet which was also dirty.

Has anyone got a contact number for the manager here been trying to contact now involving a very dangerous guest

Rooms were dirty, unkempt and smelt of dogs. Toilet seat fell off. Advertised as bar/restaurant and lounge available, were all closed. No bulbs in bedside lamps. Bathroom was disgustingly.

10/10 experience in this hotel. Excellent price for a great location and very close to central Liverpool. 2 minute walk to lark lane and right on Sefton park for a morning walk. Very clean and secure! Friendly and helpful staff and would definitely recommend. Will definitely be back!

We arrived 6pm. Hassan, the 'Manager' was sitting on a chair in 'reception' area. It didn't look like a reception desk and he seemed to be doing check in etc via a lap top he was carrying around. All the doors to other rooms were closed and the air smelt of stale tobacco with a distinct aroma of 'weed' in the air. He was pleasant, polite and chatty offering us a choice of room 10 down some stairs a very small room or a bigger, front facing room 42 with a fantastic double window view over Sefton Park. It was dark and we were tired and hungry so took the larger room. We noted there were some disappointing features but decided after checking the bedding was clean we would be able to see more next morning. Easy walk to Lark Lane for many food and drink options. Although there did seem to be a lot of drunks and active beggars approaching as you walked by. On returning to the room there was no plug socket on one side of the bed which we needed for a medical device. The sash windows in our room would not open as the sash cords had broke. There was an ironing board but no iron. The hair dryer provided was filthy from several years of use. There was dust and mould on the bedroom and bathroom windows. A hot drink had been split by the bed at some point and now stained the skirting board. We chose not to use the shower as the grime was visible on the head and controls. All shampoo/soap containers were empty (other options provided but would have preferred the sachets to be emptied into the fixed containers for ease of use). There was no toilet brush provided. The wall tiles and floor hadn't been cleaned. When I moved the bin to put something in it, there was rubbish from a previous occupants there and bugs on the bin lid. The bathroom lock didn't work and there was no privacy blind at the window. It stated a bath mat was provided but none visible. Tiles that had come off the wall were propped up against the wall. We felt unsafe with the main door security but always carry a mobile lock for our own preference so popped that on. The tv didn't work properly with wires hanging down. We booked in for 2 nights and the coffee tray was not replenished. The pots not washed and the room not serviced. In addition when we checked in and tried to book breakfast we were advised the restaurant was not open, the bar was not open and breakfast unavailable. The photos on the website do not reflect the true interior of this once grand hotel and the garden needs tlc too, starting with stopping smoking and discarding cigarette butt's in front of the entrance door! No tourist/travel information on display. No fire safety, no welcome to the hotel etc etc...very poor. In addition the double fronted view we were promised was obscured with condensation from the windows that wouldn't open so kack if ventilation and no radiators on in bedroom or bathroom. Didn't see any staff on duty during entire stay other than Hassan at check in. He said call his mobile if needed after doors locked at 11pm.