Sunscape Dominicus La Romana - All Inclusive

It is a very beautiful hotel and I highly recommend it. The service and the people are extremely friendly. We had a wonderful time every day with my family; it truly has a warm, family-like atmosphere. The entertainment is amazing — the magic shows and dance performances are great. The staff are especially friendly; every night they invited us to dance and danced together with us. We had such a great time. The hotel is very clean, and the food is excellent. My spouse and I are vegan, and there were so many options available that we were very satisfied. There was a very sweet woman working there named Julie. She was incredibly kind and took great care of us. She seated us at our table every day and served us coffee and water. She was so warm-hearted that we felt happy every time we entered and saw her. She had two days off and didn’t come, and I was very sad, thinking we would leave without seeing her. But we did see her, and we were very happy. The hotel is extremely clean; the rooms were cleaned spotlessly every day, fresh towels were provided, and our drinks were constantly replenished. If you are thinking of going, choose this hotel — you will be very satisfied. I hope one day I can go there again.

The good - this resort is a paradize, the gardey, the beach, the wildlife is stunning. The food was also good despite some critical comments. Most of the staff was friently and helpful. The bad - Do not pay for the SunClub, the vouchers are useless as you can not bundle them and the maximum anount is $40 which is less then any paid service they have, so you end up paying extra out of the pocket. SunClub receptionists were the least helpful people in the hotel, and their negligence almost spoiled our daughter's birthday. Some people may complain about the quality of the rooms, but they were ok for us as it it is not a 5 star hotel, so... The ugly - this hotel has sanitation issue. We started paying attention to it once two of us got sick and one ended up in the ER in Punta Cana. We suspect either poor water or the pool to be the source of bacterial infection (which ER confirmed in our case). We later found vomit in the corridor, other families complaining about gastric issues, nausea and vomiting, people in the restaurants taking rehydration meds, empty blisters of antibiotics on the beach. If not the health safety, we would love our stay in this resort, but sadly half of the time was spoiled by the bacterial gut infection.

Dirtiest resort we’ve ever stayed at! Arrived to a filthy room with body fluid stains on the bed linens and a terrible odor in the room! 3 out of the 4 of us became severely ill with food poisoning, with 1 of us requiring hospitalization. Visibly unsanitary food conditions on the buffet. None of the food on the buffets was kept to proper temperatures, and sits out uncovered in the tropical heat. Food was covered in flies and insects. Many other guests we encountered also complained of symptoms consistent with food poisoning and family members requiring hospital care as a result. Hotel pool also dirty. As seasoned travelers, this was by far our worst travel experience to date, and this hotel is under the Hyatt brand, so we were not expecting this!

We came with all inclusive package. We requested the room ocean view. After check in we found our room is tropical view and in ground level. We tried to solve the issue with receptionist After trying of four hours we were tired and advised to check in the morning. We requested ocean view and upper level. We were not ready to pay the asked amount-560 USD We signed to grounds floor with tropical views. Mosquito around. I don’t understand the price I do understand there is price differences and willing to pay the difference but not willing to pay unacceptable price 560 USD Why? The price already paid for food and accommodation and for upgrades I am willing to pay. But it didn’t happens. I am disappointed that much would like to go back. This resort does not have elevator.

Resort over booked! Towel pickup 7am. No towels 7:05 am. No lounge chairs by the pool or beach by 7:15am. Pool opens at 7am. -The Hyatt app you have to download to book anything doesn't WORK! Gotta stand in line for an hour to find out all the restaurants are full. - Not enough staff for bars, coffee, booking restaurants, S5anding in line for everything. My family and I have been to many all-inclusive resorts. THIS IS THE WORST! Gym has all the machines But Only ONE is six was working.. This is a TWO STAR RESORT maximum. How they have 4 Stars is bogus! Hyatt should be ashamed to have their name on this resort!!!! Hyatt is making lots of MONEY from suckers like me. I will NOT BOOK ANOTHER HYATT RESORT after this experience!

This hotel is just horrible. We are so happy to be home! What was supposed to become a wonderful year end vacation had become pure unhappiness and horror . While reading this, consider that we booked the VIP Sunclub package. Within the first 8 days my wife and me were badly sick. Later we found out that 80% of the guests get currently sick. During our two weeks at the hotel I met only very few people who did not get sick. Even the staff whispered to us that there is a virus going around and they cannot control it. The hygiene at the hotel is just horror. Dirty rooms, Meat and fish is next to the BBQ without any cooling, the pool snack bars have food uncooled (Hamburger, hotdogs/chicken wings etc.) for many hours just standing around until eaten. In the end we had to eat stuff that was save but not nice, not what I wanted to eat in my holiday. In general the food was hardly good at all. We changed the room twice, mainly due to mold in the shower, mattress, pillow etc. and not working air conditioning. The hotel tried their best, but every turn it just got worse. Doors and windows do not close tight so you fight mosquitos all the time. The rooms are simply old and in bad condition. the modern pictures on the website are fake. Since almost nobody speaks English in the hotel and is completely reluctant to do so, it become quite a challenge to get information, join activities or just get your preferred drink. If you have any issue, good luck at the reception the service point was very unreliable. The staff was mostly not smiling, not providing a good feeling. They just want to get the job done. If you do not speak Spanish they took care of Spanish speaking people first and let you wait. Next to the hotel is a construction side, which creates noise from morning till evening. If you have a bottom floor room be ready to be woken up between 6-7 am. Since then they transport food and drinks between the restaurants and bars on the uneven ground, which makes incredible noise. We met on the last day a couple where both had also been sick, they changed the room three times and the hotel tried to make them secretly sign for the room change an exclusion of liability. They signed it but told us, that they regret spending their Christmas holiday in this hotel. We can understand this and are just happy to be home now and be able to spend holiday with our family The pool area and beach was beautiful. The gym acceptable but way too small. The tennis court was fine. The diving / water sports center was unprofessionell, bad English, just trying to sell you stuff. If you wanted to get a kayak or stand up paddle board you had to make a reservation one day in advance. Since there was hardly more than one person it always took you 30 minutes and making reservations after the next day or later it was not possible. In order so sell you something you had to go there every day. The diving master was not friendly at all, no patience, no smile. This is an honest review, spend your money elsewhere if you have any level of standard.

For context, we stayed at the resort for two weeks, arriving on 5 December 2025 and checking out on 19 December 2025. We celebrated my 30th birthday during our stay and did not book the Sun Club. This is a detailed review intended to help future guests make an informed decision. A two week stay is long enough to experience patterns rather than one off issues. Check-in We arrived at the hotel around 9:00pm and were welcomed with a glass of sparkling sangria, which was a nice touch. Check-in was a little slow due to a system issue and the arrival of a large group, so we opted to locate our own room rather than wait. We stayed in Building 10, Room 10307. There are no lifts anywhere in the hotel, which is worth noting for guests with mobility issues, although we managed our cases ourselves. The Room – Building 10, Room 10307 The room was clean, and the bathroom was modern and a good size for two people. Facilities included two double beds, mini fridge, desk area, large TV, wardrobe, safe, mini ironing board with iron, hairdryer, and a balcony. The location of this building was excellent. The mini fridge was initially stocked with four local beers (Presidente), Coke, Coke Zero, Sprite, and American Fanta. These items were not replenished once consumed, only bottled water was restocked daily. However, the room itself felt tired and poorly refreshed. Everything had been painted over in stark white paint, which gave a cheap rather than clean impression. Storage was a real issue, there is only one small drawer in the bedside cabinet. Additional coat hangers had to be requested via the app (when it was working). We also had to report an electrical safety issue, as part of a broken plug was stuck inside a socket. This was rectified within two days after emailing the hotel. Hot water was very unreliable throughout our stay. We raised this via email but received no response, and getting genuinely hot water felt more like luck than design. Food & Drinks Food was a major talking point during our stay. Unfortunately, we were both unwell twice; once after the teppanyaki experience and again after eating at Chopsticks. We suspect ice may have been a contributing factor, as although the water is described as filtered, it is not suitable for drinking. We avoided the Kaleidoscope buffet after day one. There were large numbers of bees on the food, and I had to retrieve toast from a toaster using shared metal tongs, which raised concerns around both hygiene and safety given the heat of the equipment. For breakfast, we mainly opted for Windows buffet or an iced coffee and pastries, which felt like the safer and more consistent option. Windows buffet has a good selection and is large enough for the hotel’s capacity. The cooked-to-order food — mostly meats — was genuinely excellent in both quality and flavour. However, we frequently struggled to find plates and cutlery, and poor guest etiquette combined with slow replenishment spoiled the experience at busy times. La Cala (paid restaurant) was mixed. The lobster at $89 is not worth the price; however, the filet steak (over ten ounces) at $27 absolutely is — although the lack of sauces was surprising. On one occasion, La Cala was also closed for a private event, with no notice or signage to inform guests in advance. At Tierra, service felt unwelcoming and inconsistent. We were seated and then left for an extended period and had to actively ask to be served, which made the experience uncomfortable. De Mario was very disappointing — frozen meals reheated in a microwave and not enjoyable. Sunnyside / Blue Water Grill on the beach was reliable both during the day and in the evening. Tiki Taco was hit and miss. The beef was poor, but the chicken options were tasty, and the nachos were a nice touch. The Pizza Stop was the standout food offering of the entire resort. Great options, freshly made to order, and staff who genuinely looked after guests. The addition of simple sides such as garlic bread or dough balls, along with sauces like garlic butter or mayonnaise, would elevate it further. It’s also worth noting that building works were carried out during our stay, with no communication via the app, notice boards, or signage. As a result, two restaurants were not open, again with no notice provided, and we had to report trip hazards around the resort. Drinks The local beer, Presidente, was surprisingly good, with no strange aftertaste. Cocktails and local spirits were widely available, although despite premium bottles being on display, they are not used in standard bars. We mainly used the Sip & Dip pool bar during the day and the Starboard bar in the evenings. Bottled water was provided daily in the room (around four bottles per day), with additional water available from the coffee café on request and water stations at the pool bar during the day. Evening Entertainment We attended the magic show and the White Party. The magic show was cheesy but good fun. The White Party has serious potential, but the music choice let it down, it felt dated and repetitive rather than energetic. At the main bar, there was a pianist and singer. Initially enjoyable, but it quickly became apparent that the same songs were played every night, at the same tempo, with no variation. Over a two week stay, this became tiresome. The animation team worked hard to encourage guests to dance, but declining sometimes resulted in visible frustration from staff. With such repetitive music, enthusiasm naturally drops. Daytime Entertainment Two members of the animation team truly stood out: Tokito and Chocolate. We loved the aqua gym with Tokito and the beach games with Chocolate; both were fun and inclusive. More importantly, they were the only two who took time to speak to us simply to have a conversation, which was genuinely appreciated. Beach & Pool The beach is stunning, with white sand and staff working throughout the day to keep it clean. There are some rocky areas, and we witnessed someone get stung by a sea urchin, so we would strongly recommend sea shoes. Sunbed reserving is common. We regularly saw guests placing towels at both the pool and beach and then not using one or the other. Arriving early or being prepared to move towels that have been left for over two hours is advisable, staff will assist if needed. There is plenty of shade on the beach and umbrellas around the pool. The pool itself was clean, with staff working during the day to remove debris brought in by guests returning from the beach. The toilets at the water sports centre and behind the Windows buffet were spotless, and we were impressed by the cleanliness in these areas. Hotel Staff, Payments & Practicalities This is where we experienced the most frustration. For my birthday, we received complimentary sparkling wine, a fruit plate, and a sign, which was appreciated. The concierge advised that if we paid $85 in cash, champagne and chocolate covered strawberries would be arranged — which we never received. Our housekeeper kindly decorated the room with flowers and balloons, but this did not explain what the $85 payment was for. We were also told we could charge items to our room and pay at the end of our stay, which later turned out to be incorrect. We had to pay upfront for La Cala, which was not an issue in itself, but it contradicted what we had been told. The same confusion arose when enquiring about Sun Club. Via WhatsApp, we were told we could upgrade and charge it to our room. When we attempted to do so, we were told this was incorrect. We were then informed day-by-day access was possible, arrived at Sun Club, were told it was possible, a call was made to a manager, and then we were told it was not possible; except for our final day only. For guests travelling from Europe, it’s worth bringing smaller denominations of dollars or pesos. The hotel made it awkward to obtain change, which often resulted in over-tipping, and it felt intentional rather than coincidental. The cash machine on-site was also not compatible with our bank (NatWest). Several members of staff rolled their eyes when we made reasonable requests or asked to change an order, particularly in the coffee shop and hotel shops. The coffee shop clearly needs more staff at peak times, as some staff appeared overwhelmed and became hostile as a result. Spa We booked a massage for 10:00am on my birthday via the concierge. I arrived at 9:45am, only to be told my appointment had actually been booked for 9:00am. I was left sitting while it was debated whether I could still receive my treatment. Thankfully, they were able to fit me in. The massage itself was wonderful. The spa was clean, calm, and had consistently hot water in the showers — something we struggled with in the room. I could have happily stayed there all day. This resort has a beautiful setting and some genuinely excellent staff, but after a two-week stay it became clear that many issues were patterns rather than isolated incidents, particularly around communication, service consistency, room maintenance, food hygiene, payment clarity, and entertainment variety. This review is shared to help future guests make an informed decision and in the hope that improvements are made, as with better communication and follow-through, this resort could be a much stronger offering.

I looked far and beyond for DR, My family was going to Punta Cana; however, Solo was too high a premium, and then I found Sunscape Dominicus La Romana, priced within my budget. I got in late due to flight delays from Toronto, major snowfall; however, I was quickly accommodated at the resort and was able to get dinner buffet with tropical fruits and foods. The next day, a long walk on the beach before breakfast, and amazing, the beach was clean, no bugs, no weeds, sargassum, nice clean sand, nice pool, and I also had upgraded to Sun Club. Rooms were clean, no bugs, hardly any mosquitoes, just met with 2 of them over the whole week. The staff was excellent and accommodated all my requests. Great beach sunrises and sunsets, safe, no vendors on the beach for most of the time, looked like a few that had come through. I would definitely go again.

We have just returned to the UK from this hotel. The grounds and beach are beautiful but unfortunately the food is not up to standard. Three out of five of our party was very poorly which ruined our holiday. I’m sure this was due to food hygiene as we only used bottled water and used hand sanitiser. The food from the buffet was covered in flys and other restaurants food was served luke warm. The only food (when well enough) that we felt confident eating was from the pizza restaurant as cooked to order from a pizza oven. So many other people ill when we were there, would not recommend.

I will start with the positive, we stayed in a swim up room with the upgraded sun club, absolutely stunning grounds which are kept spotless. Beautiful clean sandy beaches and clear waters to swim in and cool down. The Ala Carte restaurants have all been superb and I have enjoyed nice varied meals and drinks were plentiful and of decent quality. Staff have mostly been very helpful and hard working, the housekeeper cleaned and restocked mini bar everyday. The areas of improvement that I feel would improve the hotel. Firstly we had a few days of sickness between us, which I think is down down to poor hygiene in the buffets and outdoor BBQs. Food is not kept warm and not enough utensils so being shared on different foods. I avoided these after the sickness. I booked the hotel due to being advertised as there were adult only areas, but this is not the case it is a very child focused hotel. Which is not an issue if you have children, but don't advertise that there are adult only areas. The swim up room whilst very large and kept clean by housekeeping was very run down and in need of renovation. The sliding door to the toilet and shower was impossible to close and if you want privacy you are just not going to get it. Whilst most of the staff clearly enjoy there job, there were some that were so miserable and unfriendly and really need to change careers as it's not great for tourists. Animation team were great in the daytime but the evening entertainment was pretty poor in my opinion, they had a very dull keyboard player every single night from about 7. The evening shows were not the best iv seen alot better. All in all good holiday but could have been better. I probably would not return due to the upset stomachs, but thank you to the staff that worked hard and smiled.