The Signature Level at Grand Palladium Sicilia Resort & Spa

I had a great stay at the Signature Level Hotel in Sicily. The room was clean, comfortable, and had everything I needed. The hotel’s facilities, like the pool and restaurants, were fantastic, and the views were beautiful. A big thank you to Hedi, the housekeeping manager, for making sure everything was perfect. His attention to detail and kindness really made a difference. I highly recommend this hotel and hope to come back soon!

Not fully all inclusive as snacks, drinks and food only available at limited times. End of season does not mean less until the season actually ends either!

This hotel falls quite a distance short of a 5 Star hotel. Given my experience over several decades this might be a 4 Star hotel, but dragged down to a 3 Star given the number of issues we encountered - having to contact Guest Services on 7 days out of the 11 nights we stayed. Despite being badged a 5 Star hotel, and then we upgraded to 'The Signature Level', it was very disappointing to have to constantly ask for teas/coffes in the room to be replenished, seek out hand towels that had not been left, consistently having to chase for the minibar to be re-stocked (a well publicised feature of upgrading to The Signature Level), and no Welcome Gift (again, a publicised feature of upgrading). The hotel has a good location but we would not return because of the persistently poor service. I appreciate the above are 'first-world-problems', yet if guests are expected to pay these prices for these benefits, then they should be delivered as a matter of course.

An excellent hotel . Would definitely go again. Very clean and the food in the restaurants was lovely. Plenty to choose from .

We had an amazing time at Grand Palladium. Normally I do not stay at such big hotels with an all inclusive offer. But I changed my mind. We travelled with a little kid and it was great. I did not expect the food to be that authentic and delicious. There was a huge offer and great variety. The rooms were cozy and clean. And the staff was really kind. So as a person who normally prefers smaller hotels and organizing everything by herself, I have to say, I would always come back. I can totally recommend Grand Palladium.

This is a really nice resort.

We tried booking at the Alacart restaurants our first day and nothing available, very unfortunate. Also our patio smelled like cat urine, so bad you couldn’t sit outside. Every day cat prints on our outside patio furniture. Overall the property was well maintained.

Everything was outstanding from top to bottom (with two exceptions). The staff was friendly discreet and cooperative, and the restaurants and bars had five star plus service. The room was amazing with an extra comfy bed and bedsheets. The whole siute had this "oh baby, this is some prime stuff" feeling, and frankly, I loved it. The standard issued shower gel, shampoo, and other stuff were good and got refilled. The Signature Level exclusive areas, priority seating, and treatment are great and a unique experience, big congrats to the one thought about this. The cocktails, drinks, and even the snacks were served properly and "as it should be." The buffet restaurant is great and huge, I mean HUGE with a lot of options. The stations are well maintained. The exclusive Signature Level breakfast option is a great thing, you don't even have to leave the TSL building to have a gorgeous and colourful breakfast in an exclusive environment. An absolute gem on the Thyrreneian seaside, it was a pleasure to be here.

Well I don't have many complaints but some of them are serious. The a'la carte restaurant booking system is hideous. If you are not staying 7+ nights, don't even think about a free slot (or around 10 p.m. which is a joke as well). I understand that all the guests want to enjoy the outstanding kitchen of Eldorado, Portofino or Chang Thai, but if I pay for extra premium Signature Level I want the privilege to book before the "barefoot" all inclusivers. Definitely, we will discuss this with a higher level of hotel management, but this is not an issue that could be managed on the local level, I'mpretty sure, since this is a process error.. Secondly, the "minibar" sortiment. Come on... Few fizzy drinks and two cans the "famous" Peroni beer is not a minibar. It is a fridge with some softies and beer. Where are the spirits, wines, and other specials? I understand that the "barefooter" all inclusive working class heroes don't need an extra kick from booze in the room (saw it myself how rude and imbecile they could be), but for Signature Level I think the guests deserves some extra goodies. Last but not least, as an observation: the lack of manners or dignity is clearly an issue even in such an exclusive environment as the Signature Level. Some guest didn't even try to show their best or behave like normal human being, and show some respect for this marvelous resort and it's outstanding staff. A boho with a wet bikini for dinner? Come on Karen...

Nicely spread out resort. Room and other areas were very clean. Room was bright, good air conditioning. Good selection of drinks at Signature level and excellent breakfast. Staff were friendly and Giovanni especially seemed genuinely pleased to ensure my husband had an old fashioned cocktail made to his liking. Special mention also to Salvo in Xtra Time, who worked diligently during our stay. We liked having a separate pool because the beach is not very nice, but every morning when we opened the curtains there were a large portion of the beds already with towels on and no guests present despite reading that this is not allowed! Food - The salad selection in the main buffet restaurant at lunch fortunately was very good because we were not overly impressed by the main courses. Also impressed with the set-up in the main buffet, communication between the staff looked to be very efficient with their walkie-talkies and ear pieces. The sticky toffee pudding in El Dorado is excellent as was the pistachio dessert in Porto Fino, 2 of the a la carte restaurants. There was entertainment on every night but only ventured to see what was on one evening and all seating was already taken so we only stayed for a while but seemed very popular with the other guests. We liked the app that has everything on it you need to manage your stay. In the signature level there were several places to choose from to get a drink throughout the day. Also would like to thank Maria for assisting us in booking the a la carte restaurants. And Nunzio who served us drinks in 3 outlets. Also Giancarlo, and a young dark haired (ponytail) female waitress (sorry didn’t note your name) who greeted us at breakfast every morning.

Room - we had fried food smells in our room every day when we came up to get ready for the evening. Limited English speaking TV channels but you can purchase movies (7€). Upon arrival we were recommended to book the a la carte restaurants. Of the week we were staying there were only 2 slots available for the 3 a la carte restaurants! We were told because we were signature level we would take priority if a booking became available. After 3 days we went back to see Maria to see what could be done. We feel if we hadn’t bothered to complain that nothing would have been done to fit us in. We overheard a couple on sun beds next to us running through the restaurants they had eaten at during their stay and were talking about going back to a particular restaurant for the second night on the trot (the one we had yet to be able to get a booking for). Perhaps you need to consider reviewing your policy in this area to ensure everyone has the opportunity to dine in the a la carte restaurants because they were never full when we eventually were able to eat there. Now we’ve mentioned the struggles of booking the a la carte restaurants, unfortunately we were very disappointed with the quality of food in them with exception of the desserts mentioned above. El Dorado - we paid extra for beef tenderloin and unfortunately both were over cooked. Chang Thai - the only authentic food we had here was the pad Thai. The green curry does not taste of anything Thai related. Extremely disappointed. Crackers were like polystyrene. We ordered a beef dish which was tasteless. Certainly not what you are expecting from a Thai restaurant.