Lotus Pang Suan Kaew Hotel

The staff's prolonged wait times and dismissive attitude exemplified the epitome of lousy customer service. The staff would rather talk amongst themselves than help a customer standing at the counter. TOTALLY unacceptable, I will never stay at this property again!!!

This is the worst hotel experience I ever had. The room doesn’t have the positive vibes and feels like something unknown black energy is staying in the room. I and my wife left the room within 8hrs. Moreover, the ambience is haunted and old. In fact, I was feeling scared going alone in the hotel corridor in night. Don’t get fooled yourself by pictures. It is old and haunted.( As per me only. No general declaration). It doesn’t give safe and secure vibes. Please consider other option if you can. Thank you

The staff were very kind, friendly, and helpful. The area was highly safe and close to a very trendy, fun, and accessible by walking or tuk tuk (80-100 THB). Although tipping is not customary in Thailand, Thai people are super hard workers and they deserve the agreed upon price and $1-$4 tip for all services. We had a great stay at this hotel and In Chiang Mai overall!

The hotel is dated and the rooms look tired and need an update. The worst thing about the hotel is the patch Wi-Fi service. Sometimes you will get Internet connection often you won’t. Also, there was only three lifts to accommodate a load of guests and takes a long time to get, two parts of the hotel. I said before the hotel was dated, which also meant that the rooms were old, dirty and damaged. No iron or ironing board available for the room and this was an additional cost. There was also an additional cost to use the gym and the pool.

Airport pickup was appreciated. Concierge staff, welcoming. Housekeeping left doors between adjoining rooms unlocked upon my entry. Informed staff that I did not feel safe. Checked out.

this was last time

This property is very good value. The room was clean and comfortable. However, the wifi in the room was very poor - it kept dropping out and never remained connected for more than about one minute. It was a much more reliable signal in the lobby, but there were many mosquitoes there. For value for money, however, I would recommend this hotel. I would stay there again but not if the availability of wifi was a major concern.

Pool was good, good size bedroom but it needs renovations. Little ants in the bedroom.

After the shopping centre, Kad Suan Kaew, was closed, walking to main road a little inconvenient & quite dark at night. Otherwise quite a good hotel to stay in.

The room was nothing like the pictures. The buffet was nothing like the pictures. It was terrible. The elevator smelled like piss. It like staying at Circus Circus in Las Vegas.the outlets were not updated, the toiletries were cheap and it was like a ghost town in the hotel.