Imperial Hotel Gold Coast

When we checked in we had to wait 10 minutes to be served at the reception. The room had broken biscuits on the floor from the previous people staying there. The shower has lots of hair and the floor overall was very dusty and not clean

Pretty average considering

Very warm, professional welcome from Shane, clear directions to self park and helpful directions to access the beach from the hotel. The lobby is beautiful and afternoon tea with the pianist is a highlight.

Need more staff

Staying at Palazzo Versace was pure indulgence wrapped in elegance ten years ago. After grabbing a cheeky burger at the McDonald's next door and strolling through the lush Currumbin Wildlife Sanctuary, checking into this luxurious haven felt like stepping into a fashion dream. The opulent interiors, serene poolside, and impeccable service made it a night to remember. A perfect blend of casual fun and high-end glamour—Gold Coast at its finest.

I thoroughly enjoyed my stay at the Imperial Hotel. Staff are wonderful along with the food and entertainment. The room was spacious, relaxing, immaculate and was meticulously clean. I’d recommend the Imperial Hotel to anyone and I will be returning.

We went to this hotel for a 10 year anniversary the room had no Internet. The Foxtel wasn’t working. The phone wasn’t working. We couldn’t get the TV working. The bed wasn’t bolted to the wall properly. We asked reception to help us. We had to wait four days to have a meeting with Sarah the night before we checked out at 10 o’clock at night she was gonna upgrade our room. Our whole experience was terrible. We were lied to by the manager every day we asked for help they refused to help us. We had to use our own mobile phone to ring the hotel. We waited four hours to get ice sent to our room. They still never sent it. We had to go downstairs to get it and they just looked at us with a poker face and didn’t care less. The manager offered to rectify the situation her name is Sarah. She did nothing but lie to us when we checked out of the hotel. She asked us to email her and then she just ignored us. We booked this so-called five star experience through Luxury Escapes and we got treated like we were in a one star hotel. All they cared about was the money and the manager. Sarah was so comfortable to lie to us she even said I take full responsibility. I can see you’ve had a very bad time here and I will fix it for you the night before we check out at 10:30. We were absolutely at our wits end. She offered us a bottle of champagne as if we want to champagne on the night before we’re checking out when we’ve been there for three previous nights and she deliberately strategise it to be that way absolute joke and a very dishonest manager who is very comfortable to lie. I can only hope that when she travels she has the same experience and she can see what it’s Like very very very disappointed even luxury escapes so it’s appalling how they treated us as a Lux member. it was unacceptable and the hotel did not care less. We ate at the hotel. We bought high teas at the hotel. We had cocktails at the hotel. We spent good money at the hotel and we got treated like dirt. We drove six hours to get to our destination to have the anniversary of our life. I need to be treated like pieces of dirt. The manager Sarah said the hotel was one down and they had no intentions of fixing anything be very careful and do your research before you book this hotel or you do business with the manager Sarah because she will very easily lie to you. They delete the comments of Instagram anything negative gets deleted straight away. Be very careful folks with your good hard earned money and where you invested for a holiday they claim this is some five star experience only to get a one star experience full of lies and excuses. I hope you’re very happy Sarah wrecking our 10 year wedding anniversary. You could’ve upgraded us the first night and put us in a better room, but you did not care less. You didn’t do one thing to fix anything but kept making excuse after excuse after excuse and I have all the emails to prove it and the conversation we had while we’re having a high tea when you come and sat with us and said I’m very very sorry I’m gonna fix this. It is my fault. I haven’t trained the staff properly. I take full accountability. You are the best person I’ve ever met at giving lip service. You should not be a manager at a hotel and your service and your lies were inexcusable and you were so comfortable being that person and doing that but you have to sleep with the way you treated us at night and karma is such a loving mirror. We told you the safe didn’t work in the room. The lady didn’t come in and make the bed you said I’ll personally go up there. Make the bed you did not go up. Make the bed. You comfortably lied. You comfortably looked at me and my husband in the eyes and lied and lied and kept the lies going And you blamed your staff and you promised to fix it when you had no intention of doing any of these things you need to work on your integrity.

Overall a good stay but for a 5 star hotel it is starting to look run down - stains on carpets marks around

Very comfortable

Our welcome at reception was outstanding, friendly and very personable. The bar area is a lovely relaxing place to finish your day!