Americas Best Value Inn and Suites St. Cloud

Was none

Dirty, lumpy bed, no pool

I booked the room for granddaughter. I am telling the person at the front desk, that it was booking a room, She gave me a five min lecture on check out time. and procedures of check out time. That she has bosses to answer to.

5

5

I "liked" the price for what it was when I needed a place to stay last minute but everything else was mediocre at best. You get what you pay for.

There's one staff member who was just overall rude and disrespectful. She works the mornings I always checked out but she calls your room not even 1 minute after check out and basically yells at you when telling you you need to check out and leave it's 11am. Second, she was disrespectful to my husband who was trying to carry a load to the car and telling him it's past the time of check out and asking what room were in and scolding him. Third, she has been on the phone for personal situations and found SCREAMING at whomever it is on the other line and I personally do not find this to be very appropriate or professional to say the least. Then, the air conditioning does not work. I've stayed here twice now and each time it's been relatively nice outside but the rooms are HOT and HUMID and the A/C either doesn't cool off the room and just makes it more humid and hot or it quite literally does not work at all and does not turn on. More things that I did not like was, the showers are hit and miss with making the water between hot and cold and either go straight BOILING your skin off hot or Antarctica cold... There was no in between. Lastly, the last time I stayed here I had to get 6 keycards made just at check in to get into my room....The rest of the time I was there, I had to constantly go to the front desk and ask for a new keycard at least 10 times just for it to not work each and every time. There was another customer who was having the same problem with her room as well.... See...I gave this place benefit of the doubt by staying here twice and will no longer give them a chance because they were not willing to correct their wrongs and instead blamed me for everything when essentially it is not my fault and not my job to fix what was wrong. This place should either be torn down and rebuilt as something else or please to GOD SOMEONE ELSE TAKE OVER AND RENOVATE THIS PLACE!!! && Hire new staff.... PLEASE!

Rooms were dirty, gross, smelled gross.

The rooms were dirty there were literally hairs in the bed, they offered to move us to another room that room smelled a little better that bed had crumbs and glitter/jewels things in the bed. In the bathroom the towels looked stained. I was out my money because I booked online, I chose to not even stay in the rooms because they were terribl All I wanted was a place to sleep that was clean not super high expectations and this didn't meet even the minimal of my expectations.

The coffee was free.

There was water coming up from the floor tiles. The heating blower rattled very loudly all night long keeping us awake! Outside doors didn’t work other than the front door.

I liked that they permitted cats, not just dogs. That was great. It was fairly clean. The man who checked us in the evening was great.

The woman who checked us out was grouchy. There was no coffee in the room as we thought there was going to be. Even the coffee provided in the lobby only had no sugar or cream available.

Kelly at the front desk was helpful.

Pool was out of order, bed was very lumpy.