Capitol Plaza Hotel Jefferson City

Very disappointing hotel. Rooms smelled like mildew. Late October and chilly outside, but the ac was blasting in all the rooms, control in the room did nothing. Shower did not get hot, Luke warm at best. Serious maintenance is needed. Cosmetically the hotel is fine in the lobby when you arrive and the atrium. Rooms look okay, but pillows feel like a bag of minimal cotton balls. Very uncomfortable mattress. Free breakfast in the morning. Is a joke.Hotel has seen better days, I would stay away.

Unfortunately, we had a number of issues during our stay. When we first checked into our room, we found a moldy smell in the air, but decided not to make a big deal about it. We also found one of our smoke detectors was covered in plastic wrap and the lamp in the suite had 1 out of 3 light bulbs burnt out which made the room very dim. When we left the hotel for dinner, I let the front desk staff know about the smoke detector and light bulb, and requested that they both be fixed while we were out. When we returned, I found the smoke detector fixed, but not the light bulb.  I was looking at the AC vent and noticed some black substance on it, so I wiped it with a tissue and it came off jet black. It was disgusting. I don't know if it was black mold or not, but that is something that absolutely needs to be addressed in room 318. When I pulled back the sheets on the bed, I immediately saw a long black curly hair. Also disgusting. We still decided to stay in the room because it was getting late and didn't want to cause ourselves a fuss, but I noted that I should tell the staff the next day. Sometime around 11:00 PM, I went to use our bathroom and found unexpected water on the floor. I started feeling drips of water on me and found it coming from the ceiling. The drywall had obviously been patched in that space and it felt spongy to the touch. I think this moisture behind the ceiling may be the source of the black mold (this MUST be addressed!!). At that point I went to the front desk to request a new room, which they did give us and we moved next door to room 319. This room did not have a moldy smell or black stuff on the vent.  At checkout the next day I showed the tissue that I used to wipe the AC vent to the desk staff, told them about the dirty sheets, and they did not seem to care at all. I understand you're not running a 5 star hotel, but staff should be alarmed at black mold on an AC vent. There is no good excuse for not closing that room off and fixing the mold issue, it will spread and get worse. We will not be returning unless I hear this is a priority for your property. We did enjoy our time sitting at the bar and letting Linda serve us drinks! She was a wonderful host and we had great conversations with her.

Hotel was amazing front desk staff couldn't have been better. Great weekend staff

The hotel was fine. Staff was courteous, hotel was clean. The only think that I found aggravating was the table that was placed in front of the steps to access the area where the breakfast buffet was placed. It forced guests to walk around the lobby to the other side for no apparent reason. The front doors and steps to the lobby were also blocked off for no apparent reason. All guests had to enter the front of the hotel through access ramp. Neither of these issues were major obstacles, but inconveniences to guest for no apparent reason.

The hotel was good. Had a problem with the bathroom stool but they came up and fixed it

The room hasn’t been cleaned in a long time because there is dust and dirt behind the bedroom furniture. The hood fan in the kitchenette doesn’t work along with its lightbulb is burnt out. The desk lamp bulb is burnt out. The hallway needs to be deodorized or at least pleasant smelling.

Room was hot and smelled of urine and mold

It was awful first they put Mr into the wrong room. And then they put me into a room with a broken ac and after I begged them to please move me they finely did at three in the morning. When I woke up after three hours of sleep and went to breakfast that was somuposed to be free, I was told that I would have to pay for it because my room number wasn't on the list... Not any of them... I was not looking good for my cuisines wedding. Tir was a disaster

The location is convenient and safe. There’s parking on site. The beds are comfortable but bring your own pillows. There may have been mold in the AC unit. There was an air purification system in the room but I still woke up with a scratchy throat.

I booked their executive suite for 8 days with my son. The room was nasty. It smelled, there was a lot of rust, and there were lots of food crumbs and dust under the sofa. The ceiling paint was bubbling and peeling. The maids didn’t come, especially on the weekend, and the trash can I put outside the door was untouched for days. Even if it is free, I will never step foot in their rooms again. I am so disappointed, especially because I am in the executive suite.