Castle Kona Bali Kai

We had a "partial-view" studio in building 6 across the road from the main building. Our unit was independently managed by Castle Resorts, but we had full access to the main facilities. The pool area was underwhelming, but the laundry facilities were useful. The room was adequate. The partial view was not spectacular, and the lanai was not great. Sleeping was difficult as the room fronts a busy road, and the roosters like to wake up at 3:45 AM. Our unit was not particularly clean, the bathtub was pretty nasty, the dishes and utensils needed a thorough washing before use, and the block of knives were all dull. We did have to pay an extra $200 on arrival to the management company over and above what we had already paid through Expedia. I now see it is in the fine print, but it was an unexpected inconvenience.

very near Ocean. love the view it was great. BEDS VERY BAD> FRONT BED WAS BROKEN. VERY LOUD ROAD NOISE. COUCH NEEDS (MUST BE REPLACED)

Hotels.com needs to update their info on Kona Bali kai and Kona Bali Kai needs to update their info for hotels.com nothing was accurate and hotels.com, Castle company and the hotel them selves need correct phone numbers. I tried for weeks to get hold of anyone and hotels.com tried you couldn't get hold of anyone either I tried everything even fb so I flew by the seat of my pants thinking that I may be sleeping in my rental car the first night update your information on Castle Kona Bali Kai no numbers work.

Ocean view, surf spot, was able to see some tropical fish and sea turtles from balcony

Great location on Alii drive, in the same property as the popular Poke Shack. Lots of public beach access near by and a generous partial Ocean View. Spot had a kitchen, with all the necessary utensils. Free Parking & Wi-Fi is definitely a plus. Check-In & Checkout was very simple. Call the property direct to finalize your reservation, especially if you plan on arriving after 5pm. Only complaint was the bed was squeaky, even with normal sleeping movements like rolling over.

Property location is great, parking plentiful, and the unit was very nice. Listing picture is slightly deceptive as property stretches over 4 buildings and we were in one across a street from main one seen in photos, but still had an ocean view and access to property features like pool, laundry, beach. Had issues with the unit where wifi wasn't working, cable was out, and kitchen sink was clogged. The management company said "we're off site and can't do anything..." and wouldn't reply to emails after.

I was quarantined on the property 14 days. Staff didn't reach out to ask how I was, was there anything I needed, was I Ok. Nothing.

The location was awesome. Staff was friendly. Great price for the stay as well.

Loved the turtles on the property. There was no elevator at the building I was in

They were a condos you only got 4 towels for 7 days. They charge you if you want anymore. They charge you for any amenities. The bathroom smelled like pee, the extra blankets smelled. We asked for more toilet paper we did not get any.