Castle Kona Bali Kai

Property was exactly as advertised. Good views, clean.

Grounds clean, well-lit, ample parking. Room not real clean, no bath mat or kitchen towel, shade broken, would not close for privacy. Listen said ocean view...there was only a sliver, mostly just looked into big building, not like picture shown in listing at all. Very expensive cleaning fee when arrived, non refundable, not clear on listing. Pool ok, teeny hot tub full of kids. Busy, noisy road right beneath unit.

The location of our room was noisy. but since we booked late, we couldn't expect more. A little more welcoming @ the front desk would be nice & having more amenities would be nice...it was bare minimum. The staff outside were constantly working to keep the place well groomed & I have to say it very clean, we didn't see any bugs, only microscopic ants. Thank you!

The room was very nice with comfortable beds. The pool/spa were fantastic and the location is good. There are plenty of turtles right out the front of the hotel.

Some things you should know before staying here. The check in process is confusing if you arrive after hours. There's also a hidden cleaning fee ($165 for us) that you don't pay for until you arrive. When we were searching to accommodations, I filtered the results to include air conditioning, daily housekeeping, and internet. Daily housekeeping isn't free, it costs $60/day, there was no air conditioning in our unit, and the internet was super spotty. We arrived after hours and then left early in the morning for a tour, and when we were able to see the front desk about our hidden cleaning fee when we were back in the afternoon, we were scolded for not coming in the morning. I explained that we left before they were open, and she argued with me that they open at 8:00. We left at 7:30, and it was so bizarre to have to justify our actions. The positives were that we had a condo with a BEAUTIFUL view, and everything was in working order!

The condominium was ok. Seem expensive for the age of building.

It was across the street from the beach & away from all hotels/shops in downtown. What was most uncomfortable was I was on the 3rd floor & I had to carry my luggage, 3 pieces, up the stairs! No elevator, no assistance from office nor did they ask if I needed help.

Pros: Great location, friendly staff and the pool and hot tub were great. Cons: The particular condo we stayed in was out dated. The second issue was LOUD road noise.. BUT staying anyplace in Kona along the water.. there will be road noise.

Turtles on the beach, surfer watching, pool on site

Pictures shown on Expedia website of the hotel and room are not real. room was extremely worn out from fixtures and furniture and Linen and very disgusting and dirty. DO NOt recommend any one booking this facility. Marked as 3.5 star on expedia but it is not even 1 Star. Very Disappointed with the high price i paid for this kind of Hotel