Ermita Cartagena, a Tribute Portfolio Hotel

I recently stayed here for my birthday, and the experience was outstanding from start to finish. The staff went above and beyond—from the kind notes to the birthday cake, every detail made my stay feel special. The property itself is well-maintained, but what truly sets it apart is the team. The pool bar staff were extremely helpful, and I want to give special recognition to Zeus and Alvaro, who were exceptionally welcoming and attentive from check-in to check-out. I stay at Marriott properties often around the world, and this has to be among the top five in terms of professionalism and exceptional customer service. I highly recommend this hotel to anyone looking for both comfort and genuine hospitality.

We visited to celebrate a birthday. Alvaro, Daniela, Zeus were absolutely great during our stay. The young lady at the rooftop bar was also great. I will definitely stay at Ermita again! Highly recommended!

The experience was top notch. The employees were warm and welcoming all throughout my stay, even acknowledged my elite status as a Bonvoy Marriott member, there was a nice plate of truffle chocolates on my table when i checked in with a hand written note thanking me for choosing them. My room was cozy, clean and smelled fresh, all throughout my stay i noticed the employees were very happy and pleasant and professional. I loved the relaxing, eclectic look and appeal all throughout the property, the rooftop ambience ane music was perfect. I felt safe knowing that although I came alone, the hotel had security at every point, the employees were extremely attentive and courteous at all times and always helped quickly with any question I had. David especially was very thorough at assisting with my luggage, arrangemnts for transportation, etc. I highly recommend them. I stayed at a different hotel days prior and the overall experience for me personally because I felt the staff were more experienced. The restaurants were very nice and the food was great. Thanks for making this a memorable experience in Cartagena!!

Quaint and well thought

Welcoming helpful staff thru out the stay. Clean and convenient location. Food was fresh and delish. Would definitely book here again!

This is the second stay at this property and nothing less than amazing. We received the best attention and service over any property we have visited in the world. There is obviously a great standard of service amongst all the employees but I would like to specifically recognize Daniela, Estiven, Alvaro and Sebastian for making it an extra special experience for me and my family.

The hotel has great facilities, is quite new. The whole crew is amazing, especially our front desk assigned at check in (Zeus) was wonderful. In general the location of the hotel is nice if you want to be close to the old city but want to avoid a little bit of the chaos of it. Breakfast and food was nice, it was as expected of the Tribute Portfolio of Marriot Bomboy

Loved the food, service and feel of the hotel

Great hotel. Loved the easy access to the Walled City. The pool area and rooftop bar were very nice and quiet too. The staff was top notch!

This was the only Marriott property in Cartagena we could find. I’m glad too. It was our first time in the city and the location was amazing. The junior suite was spacious and the hotel was wonderfully decorated. The staff was amazing. From the bar/restaurant staff to the security people. Their shuttle service was awesome and everyone was helpful and kind. When we come back we will definitely stay here again. Bonus…their rooftop bar is THE spot for sunset views.