Courtyard by Marriott Providence Warwick

Nothing. Their rooms were big and thats the only thing.

Staff were rude. Pool was out if service and the staff were unapologetic and condescending about it. One of our room had bathroom lock broken. Sofa bed mattress had red stains all over. Staff were rude about door lock repair. Maintenance was declined due to 2 hour work time to fix the lock and then the receptionist was condescending about it because we denied the maintenance. We didnt wanna stay there for even a day. Elevator really sucks. Even the area where the hotel is with the entrance and exit out of the hotel sucks. Ghetto area really. They gave us some points and not refund for the pool being out of service. The points was like 60 dollar discount for over a thousand dollar bill. The pool was a major reason we booked this hotel and it didnt comr with breakfast either. We expected a refund and when we approached them they were rude in their response

Didn;t do breakfast. Two issues... couldn't get the TV to turn on. Staff came up and turned it on while we were out, but shortly after returning arounf 10 it went off on a timer. Too late to get staff to come up again. Refrigerator was a bit noisy.

See above

Staff was very friendly with checking in and out. The rooms were clean the beds were comfortable.

Not much. 1 desk tel at check in was helpful and understood my delimma The initial desk rep on duty when i arrived at 1:30 to confirm my room was available was easily the crudest person i’ve r countered in years.

On line booking was horrendous issue between Trivago/Booking .com & Courtyard Marriott. The staff on premises ind extremely bad, rude and another was gracious apologetic when i explained that her colleague was no help whatsoever

Bartender a jerk. Drinks overpriced. Bfast pathetic. Couldn’t find my points account.

See above.

Room was not clean especially restroom and at first they didn’t accommodate beds for 5 members though we reserved earlier