Courtyard by Marriott Providence Warwick

The location is good.

I was charged $20 per night as an incident fee. I never encountered this sort of charge before. I can't find any information about this fee on the website, feeling deceived.

Clean room but in the bathroom no rod for hanging cloths

Has decent amenities (when they are available, pool was closed while I was there and the "cafe" was missing many food items). Not sure if it was just the particular room I was in or if it is all of them but the A/C unit was incredibly loud. I could not sleep without ear plugs in. Otherwise it is still a nice and clean place to stay for a few days.

The room was booked for 4 people. There were towels for only 3 people. When we called for more towels we had to go to front desk to get them and more toilet paper. Also, breakfast was not included in room charge.

10 minutes to providence, 30 minutes to Newport. Large rooms and close to each other. Balcony to sit on overlooking parking lot. Room very dark at night. Free water bottles for rooms.

Car alarms going off at night and in morning. Makeup lights needed.

I always try to choose a Marriott when possible. This was the worst experience I’ve ever had at one. Short staffed, no breakfast available 2 of our 4 mornings there, 2 beds for 5 people and when I asked for a roll-away for my grandson, we got a mattress with no bedding. 3 towels for 5 people, I didn’t get the extra pillows I asked for until the 2nd night and I had to ask again. I was not the only room with the sleeping arrangement issue, there was another family that had 3 people that was supposed to have a bed and sleeper sofa, but their room had no sofa. I could go on, but you get the point.

It's convenient to where I had to go

First, walking into the place there was rats running by the front door. I asked the front desk for pillows and towels never received them. The pool, the spa was closed when it said it was open.

We had a very unpleasant experience at this hotel. Upon arrival, the room we were given did not match our reservation. The carpet was wet, the sofa bed was broken, and the beds were full-sized instead of the queen-sized we had booked. To make matters worse, the toilet was clogged. We reported these issues to the front desk, but were met with careless and rude behavior. Feeling unheard, we called the main customer service number and a case was opened to report the front desk’s conduct (a young lady). Thankfully, we were eventually moved to a different room that met our expectations, queen-sized beds and a working sofa bed. However, the problems didn’t end there. After checkout, we were charged for “market consumption” items, even though we never used anything from the room or the bar. This added to an already frustrating experience. Overall, this stay was disappointing from start to finish. While the second room was acceptable, the poor service and unexpected charges left a bad impression. We will not be returning to this hotel.

Nice, can't complain for the price.