Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

I was not happy my room had fries underneath the sofa and they charged me 800 usd more than what i agreed . I am trying to call them every day but they never pick up the phone .

I was charged 800 usd more from my credit card once i left and im calling to get my refund but they never pick up the phone The people in the lobby didnt have a good attitute . Wooukd not come back

Great Location for Restaurants, Bars. Shopping Mall and Grocery Stores. Very Clean Rooms and Comfortable Beds!

The A/C could have done a better job cooling. Barely making it to 73 in the room when 75 outside...

The vibe and location was nice. The entrance is wonderful. The room was spacious.

The first room were assigned to was warm and seemed the AC didn’t work. The toilet didn’t work and the phone didn’t work we complained and were ditched to another room. Everything was better, except no place to hang your towel in the bathroom. The back of the toilet is separating from the toilet. The extra blanket was dirty and smelled musty. The bed sheet had a stain on it.

It’s beautiful design and the comfortable rooms

Great made to order omelet, the chef is somewhat unfriendly but highly efficient. The room layout makes for the exceptionally quiet sleeping room, the bed is super comfortable.

Parking could have been free.

We recently stayed at this hotel after calling several places specifically looking for a heated or indoor pool for our kids to enjoy. This hotel is 40 minutes away from where we needed to be, and it cost over $100 more than other hotels closer to our destination. We still chose it because the staff confirmed over the phone that the pool was heated and available. We also asked about early check-in and whether we could still use the amenities if early check-in wasn’t available. We were told yes, and we were given the hours it operated. Everything sounded perfect. When we arrived, we did get early check-in, but the moment we asked where the pool was located, the front desk casually informed us that the pool had been closed for several days due to glass being dropped on the patio. (Unsure of why this wasn’t cleaned in a few minutes and opened back up other then to make staff workloads easier by not having the pool available). This was extremely frustrating because we had called ahead specifically to avoid this exact situation. If it had been closed for days, the staff should have known that before we booked the room. We asked when the pool might reopen, and the woman at the desk said she “didn’t know” because she had “just gotten back to work today.” Needless to say, the pool never opened during our stay. We spent more money and drove much further specifically for the pool—only to arrive and find out it wasn’t available, despite being told multiple times that it was. We are long-time Hilton members, and this experience was extremely disappointing. I reached out to Hilton customer service, who told me I would receive a call back. Asked if I wanted a refund that I couldn’t do as we had to now get to my son’s football playoff game and had no time to relocate. I was told they would contact me back after placing a complaint they never did. I received a text from the hotel manager (I believe her name was Katelynn) asking how things were going. I explained the issue, and after that—no response at all. I also contacted the front desk and asked to speak to management. They said someone would get back to me. Still nothing. Just silence. Between the lack of communication, the incorrect information given to us before booking, and the complete lack of follow-up, this stay was very poorly handled. After many years of being loyal to Hilton—with memberships and even yearly resort packages—I am seriously considering switching to another hotel chain. This was one of the most disappointing experiences I’ve had with Hilton, and the way it was handled made it even worse.