I wish I were allowed more characters to share what was a horrible stay at Treetops this last weekend.
I felt as if we were staying in a scary motel when we were in our room. We paid more than $2100 for this 4-day trip and were looking forward to a relaxing and fun time up-north. We also assumed that for the money spent, we would have a clean room, clean facilities, adequate housekeeping and daily clean towels at a minimum.
Problems included: Corroded surfaces in both pools, Expired EGLE license, Women’s shower stall had broken/pushed in tile in coving strip & dirty shower pan, Loose wire on sink attachment, not properly attached, No soap in dispenser, Corroded grab bars, towel dispenser, Corroded metal door plates, handles, stall supports, door damaged, Ceiling peeling/falling into the pool, Paint in pool peeling - steps & bottom, Air vents caked with dust
Corroding metal pieces on pool, hot tub & wooden boxes, Cracked tiles on floor near drains, Dirty drains & pool deck
Stains around water perimeter in hot tub and on seats near hot tub wall, Broken stucco on wall near hot tub
The room: Filthy and unrestretched carpeting, Smears on wall above bed, Lampshade on desk table broken & sharp, All room lamps and lampshades are out of square and cannot be adjusted
Missing finishing rings on sprinkler heads in shower room and sink area, Scraped and marked dresser top, Stained and dirty desk chair seat, Dirty sofa & loveseat arms, Stain/discolored spots on couch & loveseat cushions, Cracked Formica on kitchenette edges, Cracked floor tile,Broken window curtain - missing eyelets to hang correctly, leaky window,Coffee table leg crooked and had to be tightened by guest, Bathroom door scuffed and dirty, Mold in shower near glass
Activities:Broken binding on snowshoe (reported when turned in). I ended up tying it on to use since we were already at the trail rather than driving back to exchange it., a ski instructor caused a young girl (Nora probably age 6) to cry and left her slumped down at the fence, We wanted to cross country ski but no communication about renting skis was provided and wasn’t included in our package despite requesting information on skiing when I made the reservation.
Poor communication through the registration process, Confirmation email doesn’t itemize what is included, Separate email confirmations for each activity is excessive and detracts from the purpose of a relaxing vacation, Wrong times scheduled for activities, Had to ask for a summary of activities which is a better overall guide to the stay, communications/print materials were too vague; for example “meet at the bottom of the ski hill”, Lodge staff were unaware of how to get to ice skating and whether there was seating/skating assistance equipment.No map was provided at check in 2/19 so we were unaware that there was another pool (at the Inn), outdoor hot tub or ice skating.
Food & Beverage: Food quality was disappointing with many over-processed meals and there were few vegetarian and no vegan offerings, Breakfast buffet had fewer offerings than typical chain hotel free breakfasts., On our last night the Legends restaurant reported that our entree dinner vouchers would only cover half of the steak dinners (after we had been served and dined). When I asked the waitress to check as we had been having such a difficult stay she went out of her way to make it right., We wanted to order pizza Friday night which was on the Legends menu, but were informed that it was only served in the Sports Bar on the weekends so even after being seated and served beverages we had to go back outside and go to the Sport Bar to order pizza
Ordinary breakfast beverages were Al a carte rather than included in the breakfast voucher (milk/juice), Being charged for milk to go with tea seems a cheap way to save money and implies that margins are too thin
I wish I could upload all the images of the damage, disrepair, and unhygienic conditions that my family experienced at Treetops, but there isn't enough room either in my review or in the attachments to include everything...
US