Berkley Lake Townhomes

We loved space of the townhomes and my children loved the pool. The property was very clean and quiet.

It was a stay for 6 persons and was an amazing stay! We loved every part of the home.

Great location!

Price was fair

There were ants in the house. All blinds were broken. There were no extra trash bags. A lot of things need renovations.

It was large and clean.

Check in was a pain. Fire alarm beeped all night, notified office. Still beeping when we left. There was no courtesy coffee, paper towels, kitchen trash bags etc. Would be nice if they listed these things so you can bring your own.

After choosing the pay on hotels.com site option, I did not receive information about the location. I typically choose that option without issue. If it’s required, I’d suggest not offering that option. After reaching out twice, I spoke with a manager who needed my info (ID & credit card pic) via email to send basic info about the property (including location address and how to access the property). I barely received the info before arriving, well after check-in time. At the gated entrance, there was a long line of cars trying to access the property. After about 20 min, I was given a parking pass and told I will have to check in at the front gate on every entrance and exit. I went to the property/apartment and found it was not properly cleaned, with hair on the bed/sheets, dirty sinks and large crumbs on the stove. The blinds could not close, and the toilet minimally flushed. I had to find another place to stay within an hour. I did not request a refund, but I sent an email to the manager without response after a week. I will try to request a partial refund, but if they wouldn’t respond to basic questions about checking out, I doubt I will be given money back. It’s unfortunate.

Very nice gated community. Unit was great, but we did have a couple of issues. 1st was that one bed had not been changed. Sheets were used with hair in them. 2nd, there were 7 of us staying but only had enough towels and washcloths for 3! Had to go out and by towels/washcloths before we could all shower after a long hot evening out. Would definitely book again. Don't think owner realized that cleaning crew didn't make sure everything was satisfactory for renters

Seclusion. No one bothered us and we didn’t bother anyone else.

The couches need a cover, a little crusty.

Dirty, rundown

Awesome place, totally recommend!