Hyatt Regency Niagara Falls Fallsview

This is a newly acquired Hyatt Property and as Hyatt loyalists we were excited for our stay. The location is perfect, situated just above the Tablerock Center with easy access to all the attractions. The renovated rooms are exceptionally nice, clean and modern. Elevator wait times were at times excessive, especially since several floors are still in renovations and the hotel was no where near capacity during our stay. Wifi was weak and would spontaneously kick us off, which will also be an issue once capacity increases. The pool and hot tub area is spacious, well kept and very nice. The gym was small for a hotel this size but was clean and the equipment is in good shape. We booked a Fallsview Room with a suite upgrade and purchased an additional upgrade which was NOT worth the additional cost. The "sell" for the upgrade is the fireworks viewing. Fireworks are every night during the summer from 10:00pm to 10:05pm, not a second longer and the fireworks are still a distance away and nothing special. Breakfast in the restaurant has a great view of the falls but if you want to sit there you have to ask..........almost insist, even when there are open tables. Wait staff are warm and friendly but the service was slow. Food was tasty and as most hotel restaurants overpriced. We receive complimentary breakfast due to loyalty status, otherwise we would have gone elsewhere. All that said, if we ever return to Niagra Falls, I'd likely stay here again since they are the only Hyatt in the area and the location is really great. We enjoyed our visit to the area. Also like to add, the marketing photo of the hotel is deceptive. My photo is from an upgraded room and while the view is remarkable it is not as the advertising photo suggests.

Room was great, view great, service great. Avoid the restaurant. I am a globalist and stay at over 20 odd hotels in a year. We returned the OJ as it was way too sweet. Any other restaurant would have taken it off the bill. No replacement and no waiver!

Good hotel overall, price was higher end of reasonable. Starbucks right in lobby. Busy atmosphere in lobby. Location is pretty good, 15-20min walk to Falls, very close to Fallsview Casino resort. Room & hallways were very clean & well appointed. AC fan a bit too loud & didn't cool quite well enough even when set to a low temp at night. Duvet did not breathe well causing night sweats. Mini fridge is quite big, can fit a lot in it. Too many staff overservicing in lobby, telling u which way to walk & which elevator to use constantly, seemed completely unnecessary. Parking on site is $70/night which seemed excessive, they also have off-site parking lot with a shuttle bus to take u there for $35/night which ends up being about $45 incl taxes & fees, also too high. We ended up parking at the skylon tower lot B for $20/night - 10 min walk from hotel. If I had realized the Wyndham Grand Hotel was formerly the 4 points Sheraton I would've stayed there instead. Similiar location & perfectly nice hotel but significantly cheaper cost for the same nights.

The view from our room was outstanding. The staff was also outstanding. TGI Fridays could update their menu and work on tastier foods.

Hyatt Regency Niagara is located just above the falls with a marvellous views of the Niagara falls. The closest airports in Canada are either Toronto or Hamilton and it's a 2-hour train ride from Toronto. The hotel is new and modern with 42 floors, the lobby area is a little crowded as the is also a Starbucks and a TGI Friday's on the lobby level. The hotel restaurant is on the 9th floor with panoramic views over the falls. On the 9th floor is also the indoor pool, an arcade and the guest laundry. The gym is on the 10th floor overlooking the pool area. The rooms are well planned and the suites has a nice social area with a sofa. The rooms facing the falls has great views over the falls and the river so make sure you book a room facing the right direction. Definitely one of the best hotels in Niagara.

Having stayed there, I now understand why this hotel is no longer an Embassy Suites; whilst the views are spectacular, the restaurant is a huge disappointment; it is overpriced & is extremely slow in its service (I cannot fault the wait staff in any way - they were excellent!). The "suites" are also not up to Embassy Suites' standards.

We had a great family stay at Hyatt Regency Niagara Falls. The room was very clean and comfortable, and the view of the falls was absolutely breathtaking. It made our trip truly memorable!

This is a beautiful hotel with lovely views and we splurged on it in order to provide our granddaughter with a graduation gift. I could have left excellent reviews if we had not encountered what I will describe next: 1. We had a beautiful 2-room suite with a gorgeous view. This suite had 1 coffee maker in the front room with the Falls vista and as I am an early riser, I called and requested a second coffee maker to be put in the second bedroom so that I did not interrupt the sleep of those in the front room. I was told that Guest Services would check into whether or not this was doable but they were doubtful that a second machine would be possible. I then requested that if another coffee maker was not possible could we have additional coffee pods to support all 3 of us coffee drinkers. Upon returning to our room from our daily excursions, we did not see a second coffee maker as requested but we did find that a bag of coffee pods and cream had been left on the counter next to the original coffee maker in the front room. We accepted this situation and from then on, I just tip-toed into the room on my early wakeup time and tried not to wake up the front room sleeper. The real problem reared up upon check-out when I saw an additional Hyatt line-item charge on my credit card with no explanation. Upon calling the Hyatt, I was informed that I was charged for taking (stealing) the coffee maker. I find this alleged crime I am committed of to be outrageous. First of all, we DID NOT, nor ever would we, steal a coffee maker from the Hyatt or from anyone for that matter. Secondly, as mentioned above, we never received a second coffee maker to the room; or if we did, it was not in plain site because we never saw one. And, to top it off, there was no explanation of any kind to this charge on my credit card. I found the unsubstantiated, erroneous charge for myself and then had to dig in to find out why. Upon my inquiry with the Hyatt, I was given the customer service officer’s number but was only brought to a voice mail box where I left messages describing this situation. I have not heard back as to any restoration of this situation. This claim not only sounds like an egregious accusation for Hyatt to make against me but it also has the markings of a scam. 2. As per servicing the room, we did not receive service on our second full day of stay. Other than the bag of coffee pods brought to the room, our room was not refreshed or serviced. The beds were not made, the toweling was not refreshed, etc.

Great location and views of the falls and fireworks display. Clean rooms. Nice facilities especially to keep our kids occupied. Great hospitality! Thank you, Josie!

The locations was amazing. The atmosphere was amazing The room were very clean and smelled clean. I had an amazing time here. The staff was awesome and very helpful I was put on the highest floor for my birthday and it was an unforgettable view. I will always stay here when my family and I vist the falls.