InterContinental Cleveland by IHG

Positive note: Beautiful comfortable room So convenient for Cleveland clinic client I requested a fan before my arrival ( with online booking) but doubted they’d have one Was pleasantly surprised at check in when they mentioned they had one! “ and it would be sent up to my room” It never came :( I asked the guy who brought in the portable fridge & microwave ( “someone else would bring it”) I never bothered asking anyone again just assumed it was coming…. One other complaint Both The portable fridge& microwave were dirty and I had brought my own cleaning supplies so I cleaned myself Crusty ,dusty on top , definitely food and sticky stuff inside …not at all the level of clean that I’d expect from a hotel like this Also the bathroom door was surprisingly worn& dirty inside And although the overall room’s cleanliness was an A on a letter scale, there was crust on the toilet seat ( I cleaned it too!) always bring my own Lysol wipes so two inconsistent areas but overall happy with my first experience at Intercontinental Hotel

clean and comfortable. Friendly staff at the restaurants.

Comfortable, clean, professional staff

I needed a room because of a family emergency. I booked at the front desk, and Damian provided top notch customer service. His kindness and professionalism took the stress out of finding last-minute lodging. He even thanked me for being an IHG member. The room was clean and quiet. I'd recommend this hotel to anyone visiting the Cleveland Clinic.

Very convenient to Cleveland Clinic. All employees were pleasant and helpful.

Clean and large bedroom. Good mattress.

I wish they had a small store for quick bites and drink.

Excellent as always!!!! Armand KERMANI, MBA

Great hotel on the Cleveland Clinic Campus. Great staff, comfortable rooms, and really nice restaurants on site.

Proximity to Clinic .

Rooms very dirty. Walls dirty, old carpets, old bathroom.. The hotel needs an upgrade. Specially paying a night for almost 400.00 american dollars.

As an out of state patient at Cleveland Clinic, Intercontinental Cleveland Hotel was the perfect hotel. Though a little pricier compared to neighboring hotels, the convenience is completely worth it. The hotel is connected to the hospital which made it very convenient for my family and me to go back and forth between the two for appointments during my 2 week hospital stay. Due to this, it saved a lot of time as well as money that would’ve been spent on Ubers. This was also convenient as we didn’t even have to step outside in cold or rainy weather since they have the connecting skyline on the 3rd floor. Another few perks the hotel offers is bed lowering, wheelchair availability, and 24 hour room service. As a patient, they also offer a discount for you/family. They have a restaurant, diner, and small gift shop in the lobby. The diner offers a daily buffet, or menu options - the miso salmon was delicious. Check in and checkout was quick. Thank you especially to Terrance at bell desk who was so kind and welcoming.