Reserve, by Warner Hotels - Heythrop Park

Beautiful building and surroundings. Theatre was superb and so was the entertainment, particularly Friday evening.

Convoluted route to get from one end of the building to the other and back again.

Beautiful, calm and well kept

Reception lady stuck up and looks down at you - the weblink does not work properly you cannot book breakfast and dinner we arrived at 8 said kitchen was closed they radio’s down who said could just squeeze in but had little to no food left so that was a waste of time! First hotel I have stayed in with a cut of of 8 for food??? Maybe because the clientele was like walking into the cast of cocoon and it was past everyone bedtime?

We loved it here! We wanted a stop over somewhere close to the Cotswolds and this was great - we had the buffet for both dinner and breakfast and just embraced the gorgeous surroundings! As we only stayed for 1 night we didn’t get to enjoy the activities/spa - we wish we had more time.

Snooker table, golf, snooker table and jacuzzi and food was great

Swimming pool not deep enough, room not cleaned during check in thus did not check in till after 5pm, gowns missing from room

Great property and location. Majority of staff were friendly and welcoming. Nice options for food and great vibe all around.

Reception during the day were NOT friendly, helpful or accommodating. Every time you would walk past they would actually try not to make eye contact to help. One lady when talking to me did not look up from her screen once spoke to me in an accusatory tone and then dismissed me when I tried to ask follow up question. The room needed a slight uplift and there was mold around the window which was not nice. Reception should do better! No one even present at check out. For those reasons alone I would not return to this location even though it was a lovely hotel and facilities.

Lovely place.

3 course dinner was very good, as was the breakfast. Swimming pool and spa facilities were excellent, including outdoor jacuzzis. All areas of the hotel, including the grounds were presented to a high standard. Our bedroom was spacious, cleaned to a high standard and tastefully decorated. Staff were excellent and very helpful and friendly.

As we were expecting from rooms booked on Booking.com, our room overlooked the bins. The bins were food waste bins!! We were woken up at 5.30am by a dustcart reversing under our window and could not get back to sleep, as the staff entrance must have been below our room and staff were talking and laughing as they came into work early. Our table in the restaurant was located in a walkway area between the 2 main restaurant areas, so the staff were constantly walking passed our table. I did mention when booking that our stay was to celebrate my husband's 60th birthday and had hoped that we would have been allocated a room with a better view than the bins.