Reserve, by Warner Hotels - Heythrop Park

Stunning views and friendly staff. Food was lovely

Hello Warner Heythrop Park, A wonderful venue, serviced by lovely staff Thank you PH

On arrival the man that helped us was so so helpful, showed us how to download the entertainment schedule and explained what to do and where to go. The entertainment that was included was absolutely amazing! Made our stay!

Certain members of staff spoke down to us which wasn’t pleasant, young and didn’t want to be there but shouldn’t take it out on guests.

Set in beautiful grounds, clean, immaculate hotel

Beds were a little firm for me, but thats a preference.

I liked the grounds it's beautiful and facilities are good

Customer service front desk very poor, they are unhelpful and never resolved on going issue. There was hot water for the first 2 days of our stay. They never offered any solution, and made promises they could not keep. One of the receptionist was rude and put the on me when complaining. Long ques due to drive through check in...

The bedroom was bright but due to air con it was not possible to open a window. The hotel was very quiet and this was lovely at night meaning a great nights sleep was had. The gardens and outside space was amazing with great views, just a shame it wasn't possible to take in all the views due to not being able to walk on the edge of the golf course. The spa was amazing with a great pool and outside jacuzzi was an added bonus. Food was tasty and well presented. Staff in most areas of the hotel were caring, kind and helpful. It was great to have a range of activities which we were not aware of when booked that it was a craft weekend so this fun and entertaining.

On arrival we booked a table for dinner, on arrival at the restaurant, Travelling Duke, we were told that service finished at 8, we arrived at 8 as per our instruction from main reception. We were then redirected to the Market Kitchen, when we then arrived there we were greeted by the same waitress from the Travelling Duke who told us just to take a seat at any table. We did this but no one knew we were there and we had to get up and speak to a waitress to order drinks and then be guided to the buffet style restaurant. This restaurant really did not meet expectations, the buffet food was dry and tough having been under the lights for some time and there was no direction or management of the staff. We also had breakfast here one morning and the same could be said, the coffee was stewed and bitter and the food lacked expectation. We had asked for our room to be made up and fresh towels and despite leaving the sign on the door this was not done and we had to ask when we went for our evening meal for this to be completed. The under sheet on the bed was stained and appeared unclean this was not changed when we asked for the room to be made up. It was difficult to book dinner as I presume everyone was booking the 'best' restaurant and it could not cater for everyone. The spa was amazing but it was a very hot weekend and there were not enough chairs to be able to sit outside which was a shame, a lot of guests were laying on towels on the very hot decking.

The settings are beautiful

Computer system needs updating, problems with ordering and reservations,

Nice location, beautiful surroundings

Ugly side buildings, huge complex - pictures mainly showed only the manor house

Night entertainment. Food. Location.

Had to request room move due to smell of sweage in room. Took a few hrs to ger into a new room. This was an anniversary present to my wife spolit by having to move rooms.

The facilities, entertainment, staff, food all excellent.

Would have been good to have rentable mobility scooters for elderly to enjoy the grounds / to take elderly up to spa as it was a bit of a trek. Also would be good to have a schedule put up on a white board of what acts were performing and at what times.