Reserve, by Warner Hotels - Heythrop Park

The hotel has many areas to sit and relax indoors and outdoors, the bars and restaurants all had a good variety of food and drinks and the entertainment venues were great, the theatre gets very busy so you need to get in early before a show start time. The outdoor jacuzzi’s are very small for the amount of people trying to use them and no where near enough seating to stay there for any length of time, this was quite disappointing.

On the whole the staff were mostly friendly but there were a couple who were really quite rude and unhelpful, it was a very hot bank holiday weekend so I can understand that working in those conditions is very difficult however this doesn’t excuse rudeness! I also didn’t like choosing my breakfast and dinner times at the time of booking, we had no idea what we would be doing during the day/evening so this felt like we were stuck when we wanted to carry on with our activities, also our preferred restaurant had no bookings left which meant choosing a restaurant where we really didn’t like the menu options. I suggest you book your options as early as you can to avoid this.

Amazing grounds and building, generally friendly staff. Good food in the Brasserie

There weren’t enough staff for all the bars and restaurants to be fully manned.

Very well catered for both spa and entertainment

It’s not easy to get to

The property was stunning. Very nice location, and the building was beautifully preserved. Clean and tidy inside with historic interior.

No lifts for the exception of a 6 step stair case.

I enjoyed the grounds the hotel was situated on, as well as the views from the restaurant. We also really enjoyed the spa facilities. I have to give a special shout‑out to Phoebe (I hope I have her name correct). I proposed to my partner during our stay at the Heythrop Hotel, and before doing so I went to reception to ask for assistance in finding the most private room available. That’s when I met the wonderful Phoebe, who went above and beyond to help me find the perfect room and make my proposal extra special.

We had breakfast at the Brasserie 32 restaurant. We were seated and placed our order, but our breakfast took around 30 minutes to arrive. This was only after we asked staff several times how long it would be, and we eventually discovered that our order had not been put through to the kitchen at all. Once this was resolved, we noticed that other tables were being served toast with their breakfast, but none was brought to ours. We again had to ask staff multiple times, and it took a further 15 minutes for the toast to arrive. During breakfast, the only refill of orange juice we received was because we went up to get it ourselves. This would have been fine, but we saw other tables receiving refills without having to leave their seats. Overall, it was a slow and disappointing experience, especially considering the restaurant only allows one hour for breakfast.

The grounds an location all of it

Service a bit slow in the restaurants But that's all

Good selection of food Beautiful grounds Peaceful sleep

Hot food selection was not hot enough and the same vegetables served consecutive nights with the roast