Reserve, by Warner Hotels - Heythrop Park

No dressing gowns or slippers in room which is a must for a Spa Hotel. The curtains had a gap at the top allowing daylight to enter. Coffee making facilities did not have decaf tea or coffee.

Bed was comfy. Bat staff attentive spa nice

Can't check in until after 3pm.(key won't work even if room is ready) early check out 10am! Breakfast was no more than ok. It looks like a beautiful building but if you are in the south wing it is a 10 minute walk to the spa and not in the beautiful building. The Cody is in no way representative of the hotel. In my case I wouldn't have paid half.

The hotel and location are excellent. The entertainment exception.

The staff were extremely rude and unhelpful. This unfortunately spoilt the whole experience for us. Very very disappointing.

Location was fabulous with beautiful grounds. Spa treatment was excellent. Food choice was great for both breakfast and evening meal. Room was clean and comfortable. Entertainment was a pleasant surprise.

During meal times some staff were attentive and fulfilled their role in hospitality but I observed that some waiting on staff in the Market kitchen were not. They made themselves look busy but did very little during our time dining there and at busy times this put pressure on other staff but also annoyed other guests who were waiting for service

The room was spacious and really nicely decorated. It was very clean and we felt at home. There were three breakfast rooms to choose from which was great. The spa was great, it had a pool, sauna, steam room and outdoor hot tub. The grounds were lovely. An all round excellent stay. We only stayed for one night but wish we booked for longer! The drive through check in was also really good and meant we were able to check into our room straight away!

I couldn’t fault the property

Outside of manor house

Tiny bedroom with low rent furniture and a broken sash window that would not shut. Awful food in market kitchen, overcooked and poor selection for a hot summer stay.

The grounds, ambience and staff

The gym wasn’t to the standard expected of five star hotel. Also the swimming pool and the sauna could have been cleaner. Some of the lounge beds were dirty.