Prince of Wales

First rate European style hotel in the heart of wine country. Shaw Festival Theatre is a must while staying as is a trip to Noble Resto in the hotel at any time of the day. Special shout out to Frank E. who took amazing care of us.

Fantastic location, great food at the bar/lounge

Bar area could have been larger, it was full. The hotel is a little disjointed in the adjoining building. Thank goodness the porter helped us locate our room

Prior to our stay, I contacted the hotel and specifically requested a room in the main building, as it is the only building equipped with an elevator. I was travelling with my mother, who has mobility issues, and this accommodation was essential. During a phone conversation, Kim assured me that the booking had been updated and that my request had been accommodated. Had this not been possible, I would have cancelled the reservation and made alternative arrangements. Upon arrival, however, I was informed that the requested room was not available, despite the prior confirmation. The receptionist's attitude was unprofessional and discourteous. She stated that the hotel does not guarantee room placement in the main building, directly contradicting the assurance I had received before arrival. To make matters worse, we were assigned a basement-level room adjacent to the parking lot that required navigating multiple stairs to access. Given my mother's mobility limitations, this made reaching the room difficult and physically painful for her. The room also offered very little privacy, as people parking their vehicles could easily see directly into it. As a result, we were unable to keep the windows open without compromising our privacy. This experience was particularly disappointing because the accessibility concerns had been clearly communicated in advance, and I had received explicit confirmation that appropriate accommodations would be provided. The hotel's failure to honor this commitment caused significant inconvenience and discomfort during our stay.

Excellent location and well-themed hotel

Some facilities need updating. Eg we had a broken toilet seat. Some rooms don’t have lift access.

The vintage respect. The ambiance.

The main building hallways to the rooms were a bit overwhelming - felt like walking through a nightmare. Too much sameness.

Very central, elegant furnishings, warm and helpful service.

Initially a bit stuffy

We had anticipated a quaint and charming facility and that's exactly what we experienced.

Nothing really.