Extended Stay America Suites - Orange County - Yorba Linda

Average place

I have stayed at this hotel several times - dozens in fact and I am very upset that the simple perk of COFFEE has been taken away. It is a cheap easy thing and its important. I will be staying elsewhere from now on. I appreciate the clean-up of the "residents"....wasn't unnoticed

Tub was filthy. Room had no amenities. Plus not get receipt as internet not working.

Frendly helpful staff

Ljast minute stay, was convenient, very clean, comfortable. Staff was also friendly. Would stay again.

Ok

I stayed in this hotel for two weeks during Christmas and New Year while visiting my family in town. I felt like I had to beg the staff to schedule house keeping service. After a couple requests to clean my room I was informed that they proved cleaning only once a week. I had a hope they would clean a room before Christmas but no, they kept the room dirty. During scheduled cleaning all they have done was they changed towels and cleaned the bathroom. They have not collected trash from the kitchen, they haven’t changed linings, they haven’t dusted furniture, they haven’t cleaned the floor. SERIOUSLY? After a complain to duty manager they scheduled me for another cleaning. Thanks God they changed linings. Very generous. But they haven’t cleaned the floor again. I gave up on asking to provide a proper cleaning (remember, only once a week) and I let it be. All I can say that it is ABSOLUTELY UNACCEPTABLE SERVICE if the place consider to be called a hotel no matter how many stars. Housekeeping is the key to any place!!! Keep it in mind!

It was terrible. Some how the motel change hands and our reservation was voided. They had no breakfast or hygiene items. The staff said they didn't know anything about the change themselves. Very Very disappointed.

where to start, I was originally pleased as I called to see if I could check in early and to my surprise I could. I checked in no problem but after several times of my key card not working they discovered the whole system was not working . so for a day and a half everytime I left someone from the front desk had to open my door. The TV remote was broken and I had to wait a day because no maintenance person was working. The bathtub was not draining so I had to have that cleaned. I am not sure this room was really ready for guests. I was not comfortable sleeping on the bed at all. It was disgusting all around. I have stayed there several times but had really gone down hill. No more stays for me.

fire alarm went off all day long