Grand Harbor Resort and Waterpark

Everything was pretty dated. The waterpark was rough. Lots of flooring worn and crumbling, rusty play structures. The continental breakfast options were okay, but the plates/bowls were all styrofoam. We weren’t given info on WiFi or checkout procedures, but the staff was very friendly and willing to help.

At check-in, I was told I had booked two rooms when I clearly only booked one. When I was accused of "accidentally" booking two rooms, I suggested there might be a system issue. I got a dismissive “Um… no, we don’t have system issues” followed immediately by “Sometimes people don’t get confirmation emails and book again.” Oh, okay… so not a system issue, except for the part where your system fails to send confirmations and people double-book? Got it. Makes perfect sense. They tried to charge me a $50 cancellation fee for the second room I never booked. Only after I showed proof did they say they would "do me a favor" and waive it, as if they were doing me a kindness instead of correcting their mistake. That whole exchange put me in a bad mood from the moment I arrived. Thanks for the warm welcome. Completely unprofessional experience. Do better, Blessings

The hotel was nice, in a good location. The only thing I didnt like was the ved was to hard.

Fantastic for kids. Not overcrowded. Can walk to many attractions.

The rooms are basic, outdated and our carpet was stained. The Waterpark was so rusty and run down it should be condemned.

It was fine for a stopover on way to final destination

Broken shower, safety latch completely broken off, door lock only turns halfway, tiny tv, walls dirty, furniture dirty, shower had black mold in corners

Check in was terrible, room floor smelled, ice machine broke, arcade for kids half machines didn’t work , breakfast was so bad we paid to eat elsewhere

Good place to stay

Very clean , great pool !