Wyndham Sea Pearl Resort Phuket

I recently just stayed at this resort, and I just have to say it is the worst experience I’ve had at any hotel. For starters, when we checked into the room there was dirt on the side of the bed… We then asked if they can clean it, everyone took their time , for about an hour , making us ask again. That’s just one if many examples of them being unprofessional. Secondly, there were spiders and termites found in the room. The only thing I will give them is that the food was a 10/10 but we did not feel clean, unprofessional staff, toilet constantly clogged. To my final point, my girlfriend and I booked a massage, for the afternoon , and were excited for it all day , we get to the massage place and the receptionist goes “ oh we can only take one of you because one of our staff got sick” , okay I understand things happen, but trying their best to reach our room , to let us know, would not have been the worst thing in the world!! Also everything is a far walk to us walking to the spa was not close. I am aware we all will have different experiences but I personally would never stay at this resort again and the boutique hotels were WAY better.

It was a beautiful location

The property is dated and tired. Cleaning standards are lacking throughout. Overall this property was underwhelming.

Overall our stay was decent. Only due to the fact that we had a great bartender who was constantly supplying drinks by the pool. The amenities are very full but out dated and it’s obvious. Cleaning service was very poor, and only came around when we were actually using the room, which was limited times. First night I found an aunt nest and no matter how much I killed they just kept coming. The staff was kind aka our server but the front desk didn’t speak English well and when we tried to leave early they wouldn’t refund us our last day, they didn’t even help with booking rides although they did shuttle us from the airport for a large fee. Location is far from a lot and due to the high traffic it takes a long time to get anywhere. Wouldn’t recommend.

AC only worked at night during day super hot and someone tried to enter room at midnight. Had no iron for clothes, shower head need to be replace barely any water came out.

We couldn’t use our hot tub it was rusty water, and it should also say cold water only on the hot tub. Everything is very dated and not as shown when we booked the room!

Excellent hotel good location and good service . Rooms could do with a makeover though

Looks pleasing but not really clean or well prepped for new guests

Not clean. Public bathrooms awful Elevator smelled moldy musty Restaurant closed at 3:00 pm. Really?? Room service only for dinner No napkins no salt/pepper - not impressed at all. The staff were helpful and friendly

Cockaroaches in room. After staff killed cockaroaches they did not clean. Shower was never cleaned. Bedsheets were never changed and they were dirty. Requests from staff would take hours. I called to have garbage removed so no more bugs would come in... the staff came after 16 hours. Room service is supposed to be 24 hours however after midnight no one picks up the phone.