Royal Laguna Villas By Magical Memories

Outdated and had bad smell. Shower curtain was torn , lights were old and missing fixtures , mold stains from vents . No access to pool . Definitely not what is pictured!!

the place we stayed in was nice. nad everything we needed for the week. place was clean ans convenient. close to all parks and convenient for shopping. would stay again

Do not book at any property that is related to IPG or Magical Memories. The WiFi in my rental consistently stopped working and I had to call the provider myself to make the repairs. Additionally the air conditioning stopped working multiple times during my stay with no reply back from email or VM to the office. Additionally, they have signed me up for a condo insurance reoccurring charge of $134. My understanding was it was a deposit charge but that was not the case.

Pros - Nice kitchen, guest bedrooms, and guest bathroom. Cons - The living room furniture and carpet are worn and dirty. Water stains in the ceiling of the hall and master bathroom. Dirty vents in the bathroom and the apartment had an odd odor which they tried to conceal with a plug-in refresher in the dining area and with car vent clip-ins in the entrance and a guest bedroom. Dead cockroaches in the master shower when we arrived. The patio by the master bedroom could not be used, dirty chairs and the concrete was full of dirt or mold.

Keypad kept failing code provided, locking us out. Fortunately the property manager was very responsive and able to reset the code remotely as we waited. Toilets were small. Fridge had layer of rust on the door, but otherwise functioned. Internet was slow. Beds were hard. Dishwasher soap dispenser was broken and it was quite noisy. AC worked well. Adequately stocked kitchen utensils, pots, pans, dishes, silverware, etc... Furniture was comfortable. Large dining room table seats 6 comfortably. Very clean. Nice decor. TV had many stations, but no form to decipher which were which. Just had to channel surf. Oven ran hot. Burnt a couple batches of cookies finding that out. Condensation always covering outside windows (suspect not insulated). Plenty of closet space, dressers, night stands, and lamps. Floor plan was well conceived allowing one room to share the kitchen, living room, and dining room. Large pantry. A comfortable haven when recovering from a day at the theme park.

This place was great. Clean rooms, everything is near, lots of room. Plenty of towels. There are a few things I disliked, 1) No early check-in, for people travel from other places a early check-in is great. I arrived at 7:00 by car and had nowhere to go, so I had to stay somewhere else for those few hours and I did call and was told no early check-ins. 2) the pool is only open from 12:00 noon to 6:00pm. This is not visitor friends because the parks close at 5/6 o’clock and by the time you arrive at your room, the pool is close. 3) most importantly, no inside locks, or my room was missing one of the two part lock system. I do have small children and did find one walking out the room just by a turn of the knob. The locks at the resort is just a latch. Need to add beetle child proof locks because this is a tourist destination. I did take pictures and used the table to block the door for my 6 day stay.

Air conditioner was originally broken, but was fixed the next day. The management team was very attentive with good communication.

Ac was nothing working properly and had to have property manager come fix. Dishwasher would not close so could not use and back sliding door was very hard to open and shut. Manager had said it needed to be fixed. Pool was open 1 day the other days was for virus which we understood but than was closed for maintenance. Was not happy about that.

Worn. A/C broken. Only got it fixed after I called Expedia. Tennis court being repaired. Hot tub green. Rug really needed cleaning. Windows very hard to close and lock. Ants in the kitchen. Vertical blind slats fell off. Clips broken and couldn't hold them up. However, fairly spacious living room. Pretty quiet complex. Check in easy. Close to hwy 27 not near address noted on listing.

I liked the space of the property. I didn’t like all the dog hair that was left behind from a previous occupant. The fact we had to deep clean the apartment. There were no paper towels and the main bathroom toilet did not work. We found a few roaches while there also. The address where you tell us to check in needs to be updated. We showed up to address provided and then had to go elsewhere because they’re no longer at that property. Given the severity of the traffic that took up a great deal of our time!