Campanile Hotel Glasgow - SECC

There is a small parking area at the front of the hotel. We were fortunate enough to secure a spot. We had a standard room. We were given a room with a disabled bathroom. The shower was next to the toilet so when the water was turned on the toilet seat got wet. There was a drain in the middle of the bathroom, however the shower water took quite a while to drain away after the shower was turned off. The water covered the floor up to the door. This meant the floor was wet for several hours, causing a slip hazard and we had to put our shoes on to enter the bathroom after a shower to keep our feet dry. I mentioned this to the lady at reception when we left. I also showed her the photos I took of these issues. She stated that it had been reported before and that she would report it again. She asked me if I wanted to put in a complaint, which I did as I felt sorry for any disabled person putting up with this situation.

It's a good hotel for being near the OVO, the rooms are ok but very basic. Be warned if you are a female solo traveller you can be made to feel embarrassed at the front desk. I booked a room for 2 but because I was on my own they were trying to make me move to a twin even though I booked a double and my booking clearly stated for two people. The booking was clearly for two people and I felt incredibly put on the spot and pressured into answering that I was on my own. I also want to add that the lobby was full of guests queuing behind me who could visibly hear this conversation whilst I was being questioned about my personal situation. I am sure a male solo traveller would not of been treated this way. I booked months in advance clearly stating a double and was appaled to be treated this way. The customers service was poor and I won't be staying again. When I put in a complaint it was handled poorly and even the managers have not even responded to the poor customer service of their staff. When the events are on they put their rooms up by a lot and they are not worth the money the rooms are better at something like a Travelodge as they are of similar quality. The rooms are small, the amenities are basic so good for one night but not more then that.there are better hotels in the area.

The bathroom had cracked tile on floor sink was cracked two lights not working in bathroom no hand towels

The window is not properly sealed, you can hear the outside traffic. Also, the window curtain is ridiculously small not properly covering windows. The breakfast was minimal, with no vegetables, just scrambled eggs which were very watery... two days and the same menu. The picture of the breakfast on the hotel website is completely misleading.

Rooms are very tidy and nice.

Need to make improvements on the cleaning bathroom grout all pink and black mould, heavy dust round bottom of tv few maintenance issues

No frills . Tried 3 rooms on arrival . None were serviced properly. No towels in one room . No t.v. Remote in next . Next one someone was in . Eventually got one that was serviced . Management want to get a grip . Seemed like no one cared. Receptionist apologised with attitude. He should not be working in this industry as his attitude in general was hostile from the word go . Wouldn’t stay here again if I was paying for it myself I would be raging . Work payed the bill .

Excellent service and room was good i like it next time i will stay again i like this hotel good rates .

Dirty hotel, rude staff at reception and almost no parking available

Great location, free parking, good breakfast. Will definitely be back when I'm working nearby or going to a concert.