Courtyard by Marriott Houston Rice University

The hotel lobby has a smell of sewer. They try to cover it up with air fresheners but you can still smell it. They charge you $15 for parking which is not secure at all.

Cleanliness.. location and friendly staff

The fact that it was no Complimentary Breakfast

Everything was great, staff and room.

N/A

The breakfast is not a usual breakfast .There is just a sandwich and juice .The same every day. Or you can take an orange instead of juice .There is no buffet breakfast and no dinner .They did not mention on hotels.com about that. No restaurant or Starbucks near in the area. It's quiet if the room is on the back of the building. The beds are comfortable. Very nice bathroom with an average amenities .Staff is friendly. Pool is located in the hotel next door. Parking is free.

It took 3 tries before a room that was clean was found. The first 2 still had dirty towels on the floor and trash in the room. I have never had this happen to me. Not just one room, but 2 times the room they assigned had not been cleaned after last person.

Hotel was ok , I’ve stayed at way better Marriotts before , feels like they have fleas , kept getting bit but if you want your car being broken into then this to place to go . There were a lot of cars window broken and no security around pretty sure this wasn’t first time.

I will never find the words to explain how amazing this hotel is. The front desk staff was so kind when my dad was in the hospital and each day they would extend my stay because I had to keep adding nights on unexpectedly. They let me keep my same room. Every morning they greeted me on the way out and asked how my dad was. Hotel was clean, quiet. Rooms were the cleanest I had seen in a long time. Rooms were spacious.

Very nice and comfortable stay :)

My son had an allergy attack due to the mildew in the room. Staff was terrible; offered zero understanding. The room they offered had a single bed with the same smell. They didn’t offer any other help. Had to sleep in the car until the next morning. We found another hotel and checked out. They declined to give credit for the remainder of the stay claiming we were offered alternative. They clearly showed that they didn't care about the customers and that they were in the business of making money.

Location.

Breakfast service, coffee service staff were not trained and inefficient.