Pendry Chicago

Once again another memorable stay at The Pendry! It’s always a pleasure to stay here because of its location but the staff of The Pendry Chicago is second to none! Always excited to arrive because I know without a doubt we’ll receive the warmest welcome. It starts off with the doorman Dolapo! He’ll say welcome back with a salute and the warmest heartfelt smile. Also included in the greeting is the Valet staff of Mike, and the whole staff. Then comes Perry who always smiles and loads our bags and escorts us in. Muriel is next with a welcome back and trust me a very professional front desk lady who handles the pressure of so many checking in and out seems like non-stop. Crystal, Daniel, Maria, of the front desk staff always take care of us throughout the day as well. Jalesa will always contacts me to make sure everything is going well and if I need anything she’ll help in anyway she can. Now Christian from room service made a special trip just to bring some condiments, Olivia was very pleasant and was enjoyed as well. I know I’m missing a few names but that’s ok I’ll do better to remember next time. To be honest, always sad to go, but happy to return!

This location is just perfect, in the heart of the city, adjacent to the museums and the Magnificent Mile, walking distance to the riverwalk and SO MANY RESTAURANTS! The accommodations are very clean and it was a great ambiance. Chic and vibrant but quiet at the same time. I would definitely stay here again!

Always love staying at the Pendry Hotel in Chicago. Location, size of hotel, love the historic building and what they did to preserve it and turn it into a hotel. The staff, lounge areas, bar cafe.... and beds..... all fantastic.

Room was extremely noisy from outside the sirens and horns. You will not get a good sleep. The valet expect you to carry cash to tipon hand. If not, then they will be extremely rude. Make sure that you are in a suit to fit in the tire, because if you are in any street attire, the management will look at you and judge you and look at you like you do not deserve to be there. If you’re going to this place, make sure you wear a three-piece suit and look like you have $1 million because if you don’t, you will definitely get judged and you will definitely not like the vibe that you are getting there. I recommend trying somewhere else I would never visit this place again.

Stayed here for 1 night before Chicago half marathon. Reservation via FHR from Amex. There were 4 of us including two adult children running the race next day. We arrived around noon and a room was available but on a lower floor. I was disappointed that the only upgrade option through FHR was to a room with one king bed. I feel upgrades should be able to accommodate the same number of guests. Our room was nice. Two queen beds and standard amenities. Nothing over and above what I would consider normal room amenities. Coffee maker, water, overpriced snacks and alcohol. My biggest complaint was SO MUCH noise from the street below. Between sirens, horns and showoffs it was non stop until after 10:30PM. The staff was kind. In general it was just...fine. Valet is $82/night. I realize we had limited exposure to the property with only a one night stay, but for a 5 star location, it was just somewhat underwhelming. Probably not anything we would seek out on a return trip. There are plenty of other options for the same price in the area.

The Pendry is in a class of its own: sheer elegance with top notch, dedicated staff all around that one would expect from this high caliber of a hotel. Located in a beautiful Art Deco building in right Michigan Avenue, plenty of F & B and fun attractions/options nearby, attached cafe/brasserie Venteux, unforgettable rooftop bar and wonderful gym. Bar/"living room" area east of the foyer, also a great spot to enjoy some cocktails. Spacious rooms, comfy bed & sleek bathroom. 5 out of 5!!! Thank you the staff again --- Tre

The hotel was wonderful and the staff was incredibly friendly, especially Dolapo! He was very friendly and super helpful with anything we needed. He took great care of us!

Dolapo was just the most wonderful doorman! We was so kind and helped us. And remembered our kids every time they came in. He is just the best!

The service at this hotel is incredibly uneven. We did not receive our upgrade that was supposed to be rewarded through American Express. I complained about loud noise banging in the middle of the night, and no one made any attempt to resolve the situation. And while there was a generous credit for both breakfast and other amenities in the facilities, no one offered to make a reservation or mentioned that it would be very difficult to actually use that in the restaurant, which is always full and has a long line. The rooms are perfectly adequate.

As you well know, Chicago has so many hotels but only the Pendry has Muriel Tan, Perry and Colin. I mean it when I say that when the word hospitality comes up I will have their smiling faces and incredibly attentive service immediately coming to mind. Muriel tracked down CityPass procedures for us and sent us a most timely message as we explored The Art Institute. Perry did not just give me directions he walked me to the Hop on Hop Off bus stop while also suggesting other special experiences for visitors and Colin in Engineering so patiently and graciously helped us reboot our TV to watch Netflix. My husband and I were looking forward to our visit to your "Windy City" but we never imagined that the professionalism and friendliness of your staff would be one of the highlights. Please thank them for making our trip such a lovely memory. The Pendry is rightly recognized for its beautiful architectual exterior but the hotel staff within is what really makes this such a delightful hotel experience.